Fortinet FortiGate 2000E FortiCare Elite Support, 1-Year (FC-10-002KE-284-02-12)

The FortiGate-2000E has been protecting enterprise networks since its release, and FC-10-002KE-284-02-12 is the 1-Year FortiCare Elite support subscription that keeps that hardware backed by Fortinet’s fastest response tier. If your 2000E sits in a core data-center path where minutes of downtime cost real money, Elite is the support level built for that pressure.

What FortiCare Elite covers

FortiCare Elite is Fortinet’s top per-device support tier for the FortiGate-2000E. It replaces the standard support clock with a 15-minute response window for critical issues and 2 business hours for non-critical ones, routed to Fortinet’s most senior technical staff rather than a general queue. Elite also unlocks the FortiCare Elite Portal, a device-insights and monitoring dashboard (FortiGate-only) that flags configuration and health issues before they become tickets, plus an 18-month Extended End-of-Engineering-Support window on qualifying long-term-support releases — useful headroom for a platform like the 2000E that has already passed its order-end date and is running out its support life toward 2030.

Who needs this over Premium or Essential

Elite makes sense for network and security teams running the 2000E as a primary or secondary data-center firewall, where a stalled ticket during a P1 event is not an option. It also suits organizations that lack deep in-house Fortinet expertise and want the device-insights portal doing proactive health checks between tickets. If your 2000E sits in a branch office or a lab and next-business-day response is tolerable, FortiCare Essential or Premium will cost less and cover the same hardware RMA path.

Activation & delivery

This is an electronic entitlement, not a shipped item. Once the order clears, DataCenter360.ca issues the license and it applies against the FortiGate-2000E’s serial number in the FortiCare portal, typically the same business day. There is nothing to unbox and no hardware in the box; the coverage starts the moment the contract registers against your device.

One service vs. the bundle

FC-10-002KE-284-02-12 covers support only: hardware RMA path and Fortinet’s technical assistance centers. It does not include FortiGuard security subscriptions (antivirus, IPS, web filtering, application control). If the 2000E also needs those, the FortiGate 2000E UTP or Enterprise subscription bundles wrap FortiGuard security services and FortiCare-equivalent support into one line, which is often cheaper than buying support and each security service separately when a device needs full protection rather than support alone.

Buying FortiCare Elite from DataCenter360.ca

We price this SKU against the current Fortinet Americas price list and keep stock synced so the license is ready to issue the same day. As a Fortinet Select Partner we can also confirm your 2000E’s current entitlement status before you order, so you’re not stacking coverage or buying a term that overlaps what you already have active.