Original price was: CAD$10,012.95.CAD$7,989.05Current price is: CAD$7,989.05.
FortiCare Premium keeps a FortiGate 2200E on a 24x7x365 support line with a one-hour response commitment on critical issues, not the next-business-day queue that comes with Essential. SKU FC-10-F22HE-247-02-12 covers one FortiGate 2200E for a single year and is delivered electronically, so it activates the same day anywhere the device is deployed.
This subscription is Fortinet’s mid-tier per-device support plan for the 2200E chassis. It bundles telephone and web case access to Fortinet’s Technical Assistance Centers, firmware updates for the device’s supported release train, the Asset Management Portal, and Standard RMA with Advanced Replacement hardware coverage. Response commitments are one hour for critical issues and next business day for everything else, both around the clock, every day of the year. Premium customers can also add Priority RMA or Secure RMA on top if faster or more controlled hardware replacement is needed.
The FortiGate 2200E supports all three FortiCare tiers. This SKU is Premium; here’s how it stacks up against Essential and Elite.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Response time, critical issues | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace Only | Standard RMA (Advanced Replacement) | Standard RMA (Advanced Replacement) |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & Asset Management Portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Premium fits a FortiGate 2200E carrying production traffic where a next-business-day response window on a critical outage isn’t acceptable, but where the extended 18-month LTS window and the Elite device-insights portal that come with Elite aren’t required either. It’s the common choice for core and data-center firewalls where uptime matters but the environment doesn’t need Fortinet’s fastest SLA tier.
There’s no physical shipment with this SKU. DataCenter360.ca issues the license electronically and support activates against the FortiGate 2200E’s serial number once the order processes, typically same day. Because delivery is electronic, this subscription can be purchased and applied to a unit anywhere in the world, not just Canada.
FortiCare Premium on its own only covers technical support and RMA hardware replacement. If the 2200E also needs FortiGuard security services (application control, IPS, web filtering, and the rest), the UTP or Enterprise bundle SKUs for this model include Premium-level FortiCare alongside those services in a single subscription, which is usually more cost-effective than licensing security services separately.
DataCenter360.ca is an authorized Fortinet Select Partner, so this license is sourced and activated through Fortinet’s official channel with the same terms as buying direct. Checkout is encrypted end to end and the license key lands electronically within one business day of order confirmation, ready to apply against your FortiGate 2200E.
Licensing is worldwide. FC-10-F22HE-247-02-12 is delivered electronically and can be applied to any FortiGate 2200E regardless of where it’s deployed.
Essential gives next-business-day, web-only response and Return & Replace RMA. Premium adds 24×7 telephone support, a 1-hour response commitment on critical issues, and Standard RMA with Advanced Replacement, which sends replacement hardware before the faulty unit is returned.
No. FortiCare Premium is technical support and hardware RMA only. Security services are licensed separately or through the UTP/Enterprise bundle SKUs for the FortiGate 2200E.
Electronic delivery means the license typically activates the same business day, and no later than one business day after order confirmation.
Elite makes sense if the 2200E needs a 15-minute critical-issue response, the extended 18-month LTS window, or Fortinet’s device-insights monitoring portal. For most production deployments, Premium’s 1-hour SLA and Advanced Replacement RMA are enough.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2200E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F22HE-247-02-12 |
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