Fortinet FortiGate 2200E FortiCare Premium Support, 3-Year (FC-10-F22HE-247-02-36)

Three years is the sweet spot for most FortiGate 2200E deployments: long enough to skip an annual renewal cycle, short enough to reprice as the appliance ages. The FortiGate 2200E 3-Year FortiCare Premium Support (FC-10-F22HE-247-02-36) locks in Fortinet’s mid-tier support for that window: 24x7x365 coverage, 1-hour response on critical issues, and Advanced Replacement RMA on the hardware. Subscription license only, no hardware, delivered electronically worldwide.

What FortiCare Premium covers

Premium sits between Essential and Elite in Fortinet’s per-device support lineup. On a FortiGate 2200E, an appliance rated for 13.5 Gbps NGFW threat protection and 21.8 Gbps IPS throughput with NP6 and CP9 hardware acceleration, Premium is the tier most production deployments run on. Coverage for the 3-year term includes:

• 1-hour response on critical issues, next-business-day response on non-critical tickets, from Fortinet’s global technical support organization.
• 24×7 telephone and web support, plus full access to online support tools and the firmware repository for the full 36 months.
• Advanced Replacement RMA as the standard hardware replacement path, with eligibility to add Priority RMA or Secure RMA if the deployment needs a faster or more controlled swap process.
• Asset Management Portal access, so the 2200E’s support status and entitlement are visible without opening a ticket.

FortiCare is support for the appliance itself, not the security content running on it. FortiGuard subscriptions (IPS, antivirus, web filtering, or the UTP/Enterprise bundles) are purchased and renewed separately from this license.

Who runs Premium on a 2200E

The FortiGate 2200E is sized for hybrid data center core and high-throughput enterprise edge duty, so most owners want a support tier better than next-business-day but don’t need Elite’s 15-minute SLA or its device-insights portal. Premium fits that middle ground: IT and network security teams that can absorb a 1-hour response window, managed service providers standardizing support across a mixed fleet, and organizations that already have internal monitoring and only need Fortinet engaged for hardware faults and escalations. A 3-year term also means the support contract and a typical hardware refresh cycle line up without a mid-term renewal to track.

FortiCare Premium vs. Essential vs. Elite

This SKU is the Premium tier. The table below summarizes how the three FortiCare tiers compare on a FortiGate 2200E:

Essential is largely a renewal-only tier on models like the 2200E and is rarely sold with a new purchase. Elite (FC-10-F22HE-284-02-36) is the step up when a 15-minute SLA and the Elite portal are worth the difference; Premium covers the large majority of production 2200E installs.

Activation and delivery

FortiCare Premium is registered electronically to the 2200E’s serial number through the Fortinet support portal. Nothing ships, and no downtime is required to activate; support entitlement and RMA eligibility apply from the activation date for the full 3-year term. A valid FortiGate 2200E serial number is required before the license can be applied.

Buying from DataCenter360.ca

We issue this license as an authorized Fortinet Select Partner and can check what support tier is currently active on a given 2200E serial before you order, so you’re not stacking or overlapping coverage by mistake. Every license comes through Fortinet’s own licensing system, checkout is fully secured, and the 3-year term avoids the annual repricing that comes with renewing on a 1-year cycle.