Fortinet FortiGate 2200E 4-Hour On-Site Priority RMA, 5-Year (FC-10-F22HE-212-02-60)

When a next-business-day replacement isn’t fast enough, the gap is closed by dispatch speed, not by a different support tier. The FortiGate 2200E 4-Hour Hardware and On-Site Engineer Priority RMA Service (FC-10-F22HE-212-02-60) adds a courier-delivered replacement part plus an on-site Fortinet engineer, both targeted to arrive within four hours of a confirmed hardware failure, for five years. Subscription license only, no hardware included, and it requires an active FortiCare Premium or FortiCare Elite agreement on the FortiGate 2200E to attach to.

What this Priority RMA option covers

Fortinet’s Priority RMA add-on family has three tiers of expedited hardware replacement layered on top of standard FortiCare RMA: next calendar day courier, four-hour courier only, and this option, four-hour courier with an on-site engineer. Under this SKU, once a fault is confirmed with Fortinet TAC:

• Four-hour courier delivery: a replacement part is dispatched by courier service directly to the site, targeted to arrive within four hours, subject to the applicable country cutoff time.
• On-site engineer dispatch: a Fortinet engineer arrives separately to rack and cable the replacement FortiGate 2200E, and can remove the defective unit if requested, removing the need for in-house staff to handle the physical swap.
• Weekend and holiday coverage: Priority RMA options, including this one, extend beyond standard business hours, unlike the base next-business-day replacement included with Premium or Elite.

Availability is confirmed per site at time of purchase; courier and engineer dispatch windows depend on the physical location of the FortiGate 2200E.

How this fits with FortiCare support tiers

Priority RMA add-ons, including the four-hour on-site option, are only available on top of FortiCare Premium or Elite. Essential-tier devices are not eligible. The table below summarizes the base FortiCare RMA and response behavior this add-on builds on:

Premium and Elite already ship a replacement before the failed unit is returned. This add-on compresses that timeline to four hours and hands the physical install work to a Fortinet engineer instead of local staff.

Who needs on-site Priority RMA on a FortiGate 2200E

This tier fits a FortiGate 2200E doing production edge or core work where even a next-business-day swap risks an outage window the business can’t absorb, and where there isn’t in-house staff on-hand to rack and cable a replacement unit correctly under pressure. Data centers, colocation environments, and remote or lean-staffed sites are typical candidates. If the concern is closer to compliance than downtime, such as not wanting a failed unit to leave the premises, the Secure RMA add-on (FC-10-F22HE-301-02-60) addresses a different problem and can be layered on separately.

Activation and delivery

The service is issued electronically and tied to the FortiGate 2200E’s serial number in the Fortinet support portal. Nothing ships with this order. Once active, any qualifying hardware failure during the five-year term is handled under the four-hour courier and on-site engineer SLA instead of the standard next-business-day process.

Buying from DataCenter360.ca

We register Priority RMA add-ons against the FortiGate 2200E’s serial number and can confirm four-hour dispatch availability for your specific site before you order. As an authorized Fortinet Select Partner, licenses are issued genuine and direct, and checkout is fully secured, wherever in the world the appliance is deployed.