Fortinet FortiGate 2200E Secure RMA Service, 5-Year (FC-10-F22HE-301-02-60)

Some data center policies won’t allow a failed appliance to leave the building, even for warranty repair. That’s the specific problem the FortiGate 2200E 5-Year Secure RMA Service (FC-10-F22HE-301-02-60) solves: it lets a failed FortiGate 2200E stay on customer premises permanently while Fortinet still ships a replacement, protecting whatever configuration and session data lives on the appliance’s solid-state storage. Subscription license only, no hardware included, five years of coverage from activation.

What Secure RMA covers

Fortinet appliances, including the FortiGate 2200E, store configuration data on solid-state media that isn’t field-removable without invalidating the warranty. Standard RMA requires returning the failed unit, data and all, to Fortinet for processing. Secure RMA changes that: the defective FortiGate 2200E is never returned. Fortinet ships the replacement and the customer retains and destroys the failed hardware on-site, under their own data handling procedures. Availability varies by country; check Fortinet’s service availability page or ask your account manager to confirm your region before ordering.

How Secure RMA fits with FortiCare support

Secure RMA is an add-on to an existing FortiCare Premium or Elite service agreement, not a replacement for one, and it doesn’t change the response-time SLA a device already carries. The table below summarizes how the base FortiCare tiers handle hardware replacement, for context on what Secure RMA is layered onto:

Premium and Elite already include advanced replacement: Fortinet ships the new unit before the failed one is returned. Secure RMA specifically removes the return-the-failed-unit step from that process.

Who needs Secure RMA on a FortiGate 2200E

This service targets organizations with data protection obligations that make returning failed hardware a compliance problem: financial services, healthcare, government, and defense environments where a device that has touched sensitive traffic can’t leave the site, regardless of whether its storage is technically wiped. A FortiGate 2200E deployed at the network edge or core of one of these environments is exactly the kind of appliance this term is written for.

Activation and delivery

Like every FortiCare add-on, this is issued electronically and tied to the FortiGate 2200E’s serial number, registered through the Fortinet support portal. Nothing ships with this order. The five-year term runs from activation and should be renewed or extended before it lapses to avoid a coverage gap on the RMA process.

Buying from DataCenter360.ca

We activate Secure RMA licenses for FortiGate 2200E customers across the regions where Fortinet offers the service, and can confirm eligibility for your specific location before you commit to an order. As an authorized Fortinet Select Partner, every license we issue is genuine and registered directly against your device’s serial number, with checkout secured end to end.