Fortinet FortiGate 2200E Secure RMA Service, 3-Year (FC-10-F22HE-301-02-36)

A compliance officer reviewing a hardware replacement contract for the data center often asks one question first: does the failed unit ever leave the building? For the FortiGate 2200E 3-Year Secure RMA Service (FC-10-F22HE-301-02-36), the answer is no. Fortinet ships a replacement while the customer keeps and destroys the defective appliance on-site, protecting whatever configuration and session data sits on its solid-state storage. This is a subscription license only, no hardware included, covering three years of Secure RMA eligibility from activation.

What Secure RMA covers

FortiGate appliances, including the 2200E, store configuration data on solid-state media that can’t be removed in the field without invalidating the warranty. Under standard RMA, the failed unit still has to go back to Fortinet for processing, data included. Secure RMA removes that step: the defective FortiGate 2200E stays with the customer, and Fortinet still ships a replacement under the existing service agreement. Availability is country-specific, so confirm eligibility for your region on Fortinet’s service availability page or through your account manager before ordering.

How Secure RMA fits with FortiCare support

Secure RMA is an add-on to an existing FortiCare Premium or Elite contract on the FortiGate 2200E, not a stand-in for one, and it doesn’t alter the response-time SLA already in place. The table below shows how the base FortiCare tiers handle hardware replacement, for context on what Secure RMA layers onto:

Premium and Elite already ship the replacement unit before the failed device is returned (advanced replacement). What Secure RMA adds on top is permission to keep and destroy that failed unit locally instead of sending it back.

Who needs Secure RMA on a FortiGate 2200E

This term suits organizations bound by data-handling rules that make returning failed hardware a liability, banks, hospitals, government networks, and defense contractors chief among them. If a FortiGate 2200E has carried sensitive traffic at the network edge or core, a three-year Secure RMA window keeps hardware disposal under the customer’s own procedures for the life of the deployment cycle rather than renewing it annually.

Activation and delivery

Like any FortiCare add-on, this license is issued electronically and tied to the FortiGate 2200E’s serial number through the Fortinet support portal. There’s nothing to ship. The three-year term starts at activation; renew before it lapses so the Secure RMA option doesn’t drop out from under an active FortiCare contract.

Buying from DataCenter360.ca

DataCenter360.ca issues Secure RMA licenses for FortiGate 2200E deployments across the regions Fortinet supports the service, and we’ll confirm eligibility for your location before the order is placed. As an authorized Fortinet Select Partner, every license is registered directly against your device’s serial number, with a fully secured checkout.