Original price was: CAD$7,509.71.CAD$5,991.79Current price is: CAD$5,991.79.
A 2200E carrying only FortiCare Premium waits up to an hour before a critical ticket gets touched. FC-10-F22HE-204-02-36 is the three-year upgrade path that moves a FortiGate 2200E already on FortiCare Premium up to FortiCare Elite, cutting that response window to fifteen minutes. For a chassis this size running at the network edge or in a data center core, that difference shows up the first time something actually breaks.
FC-10-F22HE-204-02-36 converts an existing FortiCare Premium entitlement on the FortiGate 2200E to FortiCare Elite for a three-year term. It doesn’t touch throughput, licensing tiers, or any FortiGuard security service. It changes the support SLA and the monitoring tools available once the device is in production.
This fits a FortiGate 2200E doing real work: internet edge, data center segmentation, or a hub site branches depend on. If Premium’s one-hour SLA and next-business-day web support have never been a problem, skip this upgrade. If a P1 event on this appliance has ever sat in a support queue, the 15-minute critical response and 2-hour non-critical response under Elite are what this SKU buys back.
FC-10-F22HE-204-02-36 moves the FortiGate 2200E from the Premium row to the Elite row below. Elite is Fortinet’s top support tier, so there’s no further tier to step up into after this.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & online tools | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FC-10-F22HE-204-02-36 is a subscription license only, no hardware ships. DataCenter360.ca delivers the license key electronically, typically within 0-1 business days of order confirmation, and it registers against the FortiGate 2200E’s existing serial number in the FortiCare portal. This upgrade requires an active FortiCare Premium subscription already in place on the device; it extends and elevates that entitlement rather than replacing it. Licensing is electronic, so this SKU ships to any country worldwide, independent of the hardware’s shipping region.
FC-10-F22HE-204-02-36 only touches support SLAs; it does not include FortiGuard security services such as antivirus, IPS, or web filtering. Those live in the FortiGate 2200E’s UTP or Enterprise bundle subscriptions, which already carry FortiCare Premium-level support baked in. Teams that need broader security-service coverage alongside faster support response should compare against those bundles rather than stacking this upgrade on top of an a la carte FortiGuard service.
DataCenter360.ca processes FortiCare tier upgrades like this one against the FortiGate 2200E’s serial number directly with Fortinet, so the Elite entitlement lands in the FortiCare portal without a manual escalation on the buyer’s end. As an authorized Fortinet Select Partner, we handle the licensing paperwork so the upgrade is active well before anyone needs to open the first Elite-tier ticket.
Yes. This SKU is an upgrade path, not a standalone support contract. The FortiGate 2200E must already be under an active FortiCare Premium subscription before this Elite upgrade can be applied.
Critical-issue response tightens from one hour to fifteen minutes, non-critical response drops to two business hours, and Elite adds the device-insights monitoring portal plus an 18-month extended end-of-support window on eligible LTS firmware releases.
FC-10-F22HE-204-02-36 covers a 3-year term. The same Premium-to-Elite upgrade is also available in 1-year and 5-year terms for the FortiGate 2200E.
Yes. This is an electronically delivered subscription license, so it can be ordered and activated worldwide regardless of country. Only physical FortiGate hardware is restricted to Canadian shipping.
No. Both FortiCare Premium and Elite provide Standard RMA (advanced replacement) as the base hardware RMA type. Faster replacement options like Priority RMA or Secure RMA remain separate add-on subscriptions under either tier.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2200E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F22HE-204-02-36 |
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