Original price was: CAD$12,516.19.CAD$9,986.33Current price is: CAD$9,986.33.
Support tickets on a 2200E chassis do not get faster just because the box is expensive. FC-10-F22HE-204-02-60 is the five-year upgrade path that moves a FortiGate 2200E already running on FortiCare Premium up to FortiCare Elite, closing the gap between a one-hour response window and a fifteen-minute one. For a platform this size, that gap usually matters during a live incident, not a routine ticket.
FC-10-F22HE-204-02-60 converts an existing FortiCare Premium entitlement on the FortiGate 2200E to FortiCare Elite for a five-year term. It does not add new firewall features or bump throughput. It changes how fast Fortinet responds when something breaks and what tools the operations team gets to watch the device day to day.
This is built for environments where a FortiGate 2200E is doing real work: internet edge, data center segmentation, or a hub site other locations depend on. If Premium’s one-hour SLA and next-business-day web support have been fine, there is no reason to spend on this. If a P1 outage on this appliance has ever waited on a support queue and it hurt, Elite’s 15-minute critical response and 2-hour non-critical response are the difference this SKU buys.
FC-10-F22HE-204-02-60 moves the FortiGate 2200E from the Premium row to the Elite row below. Elite is the top tier Fortinet sells; there is no tier above it to upgrade into next.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & online tools | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FC-10-F22HE-204-02-60 is a subscription license only, no hardware ships. DataCenter360.ca delivers the license key electronically, typically within 0-1 business days of order confirmation, and it registers against the FortiGate 2200E’s existing serial number in the FortiCare portal. This upgrade requires an active FortiCare Premium subscription already in place on the device; it extends and elevates that entitlement rather than replacing it outright. Licensing is electronic, so this SKU ships to any country worldwide, independent of the hardware’s shipping region.
FC-10-F22HE-204-02-60 only touches support SLAs; it does not include FortiGuard security services such as antivirus, IPS, or web filtering. Those live in the FortiGate 2200E’s UTP or Enterprise bundle subscriptions, which already carry FortiCare Premium-level support baked in. Teams that also need higher security-service coverage alongside faster support response should compare against those bundles rather than stacking this upgrade with an a la carte FortiGuard service.
DataCenter360.ca processes FortiCare tier upgrades like this one against the FortiGate 2200E’s serial number directly with Fortinet, so the Elite entitlement shows up in the FortiCare portal without a manual escalation. As an authorized Fortinet Select Partner, we handle the paperwork side of licensing so the upgrade is active before anyone needs to file the first Elite-tier ticket.
Yes. This SKU is an upgrade path, not a standalone support contract. The FortiGate 2200E must already be under an active FortiCare Premium subscription before this Elite upgrade can be applied.
Critical-issue response tightens from one hour to fifteen minutes, non-critical response drops to two business hours, and Elite adds the device-insights monitoring portal plus an 18-month extended end-of-support window on eligible LTS firmware releases.
FC-10-F22HE-204-02-60 covers a 5-year term. The same Premium-to-Elite upgrade is also available in 1-year and 3-year terms for the FortiGate 2200E.
Yes. This is an electronically delivered subscription license, so it can be ordered and activated worldwide regardless of country. Only physical FortiGate hardware is restricted to Canadian shipping.
No. Both FortiCare Premium and Elite provide Standard RMA (advanced replacement) as the base hardware RMA type. Faster replacement options like Priority RMA or Secure RMA remain separate add-on subscriptions under either tier.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2200E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F22HE-204-02-60 |
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