Fortinet FortiGate 2200E FortiCare Premium to Elite Upgrade, 1-Year (FC-10-F22HE-204-02-12)

A FortiGate 2200E already running FortiCare Premium can step up to Elite response times without re-signing a full support contract. The FortiGate 2200E 1-Year Upgrade, FortiCare Premium to Elite (FC-10-F22HE-204-02-12) layers Elite-tier service on a unit’s existing Premium subscription for twelve months, cutting critical-issue response to 15 minutes and adding the Elite device-insights portal. It is an add-on, not a replacement license: the FortiGate 2200E must already carry an active FortiCare Premium subscription for this upgrade to apply.

What the upgrade changes

The Premium license stays in place; this SKU raises its service level for one year:

• Faster response times: critical-issue response moves from Premium’s one hour down to 15 minutes, and non-critical response tightens from next-business-day to two business hours.
• Elite device-insights portal: a consolidated monitoring view with proactive health and security-posture recommendations, exclusive to the Elite tier.
• 18-month extended end-of-engineering-support (E-EoES): qualifying long-term-supported (LTS) firmware builds get extra lifecycle runway beyond the standard window.
• RMA class is unchanged: both Premium and Elite ship Standard RMA with Advanced Replacement on the FortiGate 2200E. The upgrade speeds up support access, not the hardware-replacement mechanism.

The 1-year term suits a single unit or a fleet still being evaluated for Elite-wide rollout: it keeps renewal on an annual cycle and lets a team confirm the response-time gain before committing a whole deployment to the 3- or 5-year step.

FortiCare tier comparison

This upgrade moves the FortiGate 2200E from the Premium row to the Elite row below. Essential is included for reference as the base tier available on the platform:

Who upgrades from Premium to Elite

The FortiGate 2200E typically sits in a data-center core or aggregation role, so a one-hour wait on a critical fault is often too slow for what’s running through it. This upgrade fits teams that want that gap closed for a defined budget year, or that are testing Elite before extending it across a larger 2000E deployment. A compliance requirement tied to support SLAs, a fresh production rollout, or a period of elevated change risk are common triggers for buying the 1-year step rather than waiting for the next renewal.

Activation and delivery

Fortinet applies the upgrade electronically against the FortiGate 2200E’s serial number, on top of the FortiCare Premium subscription already registered to that unit. No hardware ships and no site visit is needed. Elite-level SLA and portal access take effect once processed and run for the full one-year term, after which the unit needs a renewal or a step up to a longer term to keep Elite service.

Buying from DataCenter360.ca

DataCenter360.ca issues this upgrade as an authorized Fortinet Select Partner, so the license is genuine and tied to Fortinet’s own support system no matter where the order originates. If there’s any doubt whether the FortiGate 2200E’s current subscription qualifies for the Premium-to-Elite step, we can check eligibility against the unit’s serial number before checkout, and the order itself runs through a fully secured cart.