Fortinet FortiGate 2201E 4-Hour Priority RMA Service, 1-Year (FC-10-F22E1-211-02-12)

A FortiGate 2201E sitting at the core of a data center is rarely idle: the platform is built for up to 158 Gbps of firewall throughput and 24 million concurrent sessions, so when the appliance itself fails, a next-business-day box in the mail is not the plan most teams want. FC-10-F22E1-211-02-12 is the 1-year 4-Hour Priority RMA add-on for the FortiGate 2201E: Fortinet dispatches a courier with a replacement unit to the customer site within four hours of a confirmed hardware failure. Delivery is worldwide and fully electronic through DataCenter360.ca, so the license activates the same day it’s purchased.

What this service covers

Priority RMA add-ons sit on top of a standard FortiCare Premium or FortiCare Elite support contract; they do not replace it. This particular SKU is the four-hour courier option, one of three Priority RMA tiers Fortinet offers on the 2201E:

• Next Calendar Day courier delivery, subject to country cutoff times
• Four-hour courier delivery (this SKU) — a replacement part shipped on-site by courier
• Four-hour courier with an on-site engineer, who racks and cables the replacement and can remove the failed unit

Priority RMA coverage extends to weekends and holidays, which is the main reason organizations running the 2201E in production add it: a failure at 2 a.m. on a Saturday gets the same four-hour response as one at 2 p.m. on a Tuesday.

Priority RMA levels for the FortiGate 2201E

Add-on Priority RMA eligibility, and the response times it rides on top of, depend on the FortiCare tier already on the device. Essential customers cannot add Priority RMA at all.

Who needs 4-hour priority RMA

This add-on fits environments where the FortiGate 2201E is a single point of failure or sits in a demanding HA pair: data center edges, colo deployments, and any network where an outage carries a real revenue or compliance cost. Teams running dual 2201E units in HA still want the failed member back in redundant service fast, rather than running exposed on one box for days while a standard RMA ships.

Activation and delivery

Delivery is electronic: no hardware ships with this SKU, only the license entitlement tied to the customer’s FortiGate 2201E serial number. Because activation is a software transaction, this service is sold and supported worldwide, not restricted to Canada, even though DataCenter360.ca’s physical hardware shipments are Canada-only. An active FortiCare Premium or FortiCare Elite contract must already be in place (or purchased alongside) for the Priority RMA add-on to attach; it cannot be layered on a FortiCare Essential contract.

Buying from DataCenter360.ca

DataCenter360.ca processes this as a straightforward license order: confirm the FortiGate 2201E serial number, choose the term, and the entitlement is delivered electronically, typically same business day. As a Fortinet Select Partner we can also confirm whether the device’s current FortiCare contract already qualifies for the add-on before checkout, which avoids a rejected activation later.