Original price was: CAD$5,562.70.CAD$4,534.81Current price is: CAD$4,534.81.
Running a FortiGate 2500E on FortiCare Premium and tired of the one-hour wait on a critical ticket? FC-10-02K5E-204-02-36 upgrades that existing Premium agreement to FortiCare Elite for three years, cutting the response window on critical issues to 15 minutes and unlocking the Elite monitoring portal, without replacing the underlying support contract.
This SKU is a tier upgrade, not a standalone support contract. It layers Elite entitlements on top of a FortiGate 2500E already registered under FortiCare Premium, for a 3-year term. That means 15-minute response on critical issues instead of Premium’s 1 hour, 2-business-hour response on non-critical tickets, access to the Elite-only Device Insights and monitoring portal, and eligibility for 18-month Extended End-of-Engineering-Support (E-EoES) on qualifying long-term-support releases. Hardware RMA stays Standard RMA (Advanced Replacement) at both Premium and Elite, and Priority RMA add-ons remain purchasable at either tier, so the practical gain from this upgrade is the faster SLA and the proactive portal, not a change in how replacement hardware ships.
Where Elite sits against Premium and Essential on the same FortiGate 2500E:
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace Only | Standard RMA (Advanced Replacement) | Standard RMA (Advanced Replacement) |
| Priority RMA add-on eligible | No | Yes | Yes |
| Firmware updates, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Elite makes the most sense on a 2500E carrying core data center or campus-edge traffic, where an hour of downtime during a critical incident has a real cost. Security operations teams running 24×7 shifts, MSSPs managing the box on a customer’s behalf, and organizations already committed to FortiCare Premium but outgrowing its response window are the typical buyers. If the unit is currently on FortiCare Essential, this specific upgrade path does not apply; Essential has to move to Premium first before an Elite upgrade can attach.
There is no hardware in this order. Once purchased, the upgrade is applied against the FortiGate 2500E’s serial number inside the FortiCare/FortiCloud portal, typically within one business day of order confirmation, and the faster SLA plus portal access become active for the length of the term. No shipping address or import paperwork is needed, since this is a license transaction that can be applied to a unit anywhere in the world running an eligible FortiCare Premium agreement.
This upgrade only touches support SLAs. It does not add FortiGuard security services such as IPS, antivirus, or web filtering. If the 2500E still needs those, the UTP or Enterprise bundle for this model packages FortiGuard security subscriptions together with FortiCare support in a single renewal, which can work out cheaper than stacking this upgrade plus separate security subscriptions on a unit that is not yet covered. For a 2500E that already carries UTP or Enterprise coverage and just needs a faster support SLA, this standalone Elite upgrade is exactly the right fit.
DataCenter360.ca processes FortiCare tier upgrades as electronic orders, so there is no courier to track: confirm the FortiGate 2500E’s current FortiCare Premium status, place the order, and the Elite entitlements land on the unit’s record without any on-site work. If there is any doubt about whether a specific 2500E qualifies for this upgrade path, reach out to our team before checkout so the new term lines up cleanly with the existing agreement.
Yes. FC-10-02K5E-204-02-36 upgrades an active FortiCare Premium agreement on a FortiGate 2500E to Elite; it cannot be applied to a unit on FortiCare Essential or with no active FortiCare at all.
Elite drops critical-issue response from Premium’s 1 hour to 15 minutes, adds 2-business-hour response on non-critical tickets, and unlocks the Elite Device Insights and monitoring portal plus eligibility for 18-month Extended End-of-Engineering-Support on qualifying LTS releases.
Yes. FortiCare upgrades are delivered electronically and DataCenter360.ca fulfills them worldwide; only physical FortiGate hardware is restricted to Canadian shipping.
No. This is a subscription license only. It is applied to the FortiGate 2500E’s existing serial number through the FortiCare/FortiCloud portal; nothing ships.
It is best aligned to the unit’s current FortiCare Premium renewal date so the Elite term runs concurrently without a coverage gap. Contact DataCenter360.ca before ordering if the timing needs to be confirmed for a specific unit.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2500E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-02K5E-204-02-36 |
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