Original price was: CAD$9,271.17.CAD$7,397.21Current price is: CAD$7,397.21.
Elite response times only matter once you already have Premium in place, and that is exactly what FC-10-02K5E-204-02-60 is for: a five-year upgrade contract that moves an existing FortiCare Premium subscription on a FortiGate 2500E to FortiCare Elite. It does not stand alone; it requires an active FortiCare Premium contract on the same unit and layers the Elite response tier, extended monitoring, and long-term support on top of it.
Once applied, the FortiGate 2500E moves from 1-hour critical response under Premium to 15-minute critical response under Elite, along with access to the Elite monitoring portal and extended long-term-support windows for the platform. Telephone support, advanced (ship-first) hardware replacement, and Priority RMA eligibility all carry over from Premium, since Elite is additive rather than a separate support path. The five-year term locks the upgrade for the life of a typical hardware refresh cycle without a renewal gap.
This contract lifts a FortiGate 2500E already on Premium up to Elite. The table below shows how the three FortiCare tiers compare.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This fits a FortiGate 2500E carrying core data-center or edge-aggregation traffic where a 1-hour response window under Premium is still too slow, or where the operations team wants a named escalation path and the extended monitoring visibility Elite provides. It is a natural step for a unit that has outgrown Essential or Premium as its role in the network grew, rather than a starting point for a new deployment.
Delivery is electronic, typically within 0 to 1 business days, to any country. The upgrade is applied against the FortiGate 2500E’s existing FortiCare Premium contract number and serial in the FortiCare portal; Fortinet extends the coverage to Elite rather than issuing a second, separate contract. Confirm the Premium contract is active before ordering, since the upgrade cannot register against a lapsed or Essential-only unit.
If the FortiGate 2500E is not yet on FortiCare Premium, this SKU is not the right starting point; the base FortiCare Premium contract (FC-10-02K5E-247-02-60) needs to be active first. Shorter commitments are also available if a five-year term is more than the deployment calls for: FC-10-02K5E-204-02-12 covers one year and FC-10-02K5E-204-02-36 covers three. For a unit that also needs active FortiGuard security services alongside support, an Enterprise bundle packages those with FortiCare Premium as the baseline tier, with this upgrade layered on separately.
DataCenter360.ca processes FortiCare Elite upgrades electronically worldwide as an authorized Fortinet Select Partner. Send the FortiGate 2500E’s serial number and current FortiCare Premium contract number with your order and our team verifies the upgrade registers cleanly before you rely on the faster response times.
No. FC-10-02K5E-204-02-60 is an upgrade and requires an active FortiCare Premium contract on the same FortiGate 2500E. If the unit has no Premium coverage yet, order FC-10-02K5E-247-02-60 first.
Critical-issue response drops from 1 hour to 15 minutes, and you gain access to the Elite monitoring portal and extended long-term-support windows. Telephone support and advanced RMA replacement continue as under Premium.
Yes. FortiCare contracts are delivered electronically worldwide. Only physical hardware is limited to Canadian delivery.
A single FortiGate 2500E (SKU prefix FC-10-02K5E-). It is registered against that unit’s existing FortiCare Premium contract and serial number and does not transfer to another device.
1-year (FC-10-02K5E-204-02-12), 3-year (FC-10-02K5E-204-02-36), and 5-year (this SKU). Longer terms avoid a coverage gap between upgrade renewals.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2500E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-02K5E-204-02-60 |
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