Original price was: CAD$21,147.40.CAD$16,872.93Current price is: CAD$16,872.93.
Response time is the whole game once a data center firewall goes down. FC-10-F26HF-247-02-12 puts one year of FortiCare Premium behind a single FortiGate 2600F: 24x7x365 access to Fortinet support, a 1-hour response commitment on critical-severity cases, and advanced hardware replacement instead of a return-and-wait cycle. License only, no hardware, delivered electronically.
Premium sits above Essential and below Elite on Fortinet’s support ladder. It adds telephone support, an advanced (ship-first) RMA path, and a 1-hour response window on critical issues around the clock, every day of the year, plus next-business-day response on non-critical tickets. Firmware updates, the online support portal, and the asset management portal are included at every tier, so this contract is really about how fast an expert answers when the 2600F stops passing traffic.
Fortinet sells three FortiCare levels. This contract is Premium; the table below shows where it sits against Essential and Elite.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Premium is the right fit for most production 2600F deployments: branch aggregation, campus core, or a data center edge where an hour of downtime is a problem but not an emergency measured in minutes. It is also the tier most organizations carry as a baseline before deciding whether a specific unit needs Elite’s 15-minute SLA. If the 2600F is protecting something where every minute of an outage cascades, Elite (FC-10-F26HF-284-02-12) tightens that response window further.
Delivery is electronic, typically within 0 to 1 business days, to any country. The contract is registered against the FortiGate 2600F’s serial number through the FortiCare portal, and support activates as soon as registration completes. Nothing physical ships with this order.
This SKU is support only, at the mid FortiCare tier. Stepping up to Elite (FC-10-F26HF-284-02-12, or the direct upgrade path FC-10-F26HF-204-02-12) cuts critical response from 1 hour to 15 minutes and adds the Elite portal. If the 2600F also needs active FortiGuard security subscriptions rather than just support, an Enterprise bundle for the 2600F packages those services together with FortiCare Premium under one SKU, which can work out more cost-effective than buying support and security separately.
DataCenter360.ca is an authorized Fortinet Select Partner, and we issue FortiCare Premium contracts electronically to customers anywhere in the world, usually the same business day the order is placed. Send us the FortiGate 2600F’s serial number with your order so we can confirm the contract lands on the right unit before you need it.
24x7x365 support access, a 1-hour response commitment on critical issues, telephone support, and advanced (ship-first) hardware replacement. Firmware updates and the online/asset portals are included as with every FortiCare tier.
A single FortiGate 2600F, identified by the FC-10-F26HF- SKU prefix. It registers against that unit’s serial number in the FortiCare portal and does not carry over to a different appliance.
Yes. FortiCare Premium is delivered electronically and available worldwide. Canadian delivery restrictions apply only to physical FortiGate 2600F hardware, not to this license.
No. FortiCare Premium covers support: response times, hardware replacement, firmware entitlement, and portal access. FortiGuard security subscriptions are sold separately or come combined with FortiCare Premium inside an Enterprise or UTP bundle for the 2600F.
1-year (this SKU), 3-year (FC-10-F26HF-247-02-36), and 5-year (FC-10-F26HF-247-02-60). Locking a longer term avoids a support lapse at renewal and generally works out cheaper per year than repeated 1-year purchases.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2600F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F26HF-247-02-12 |
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