Fortinet FortiGate 2601F 4-Hour Hardware & Onsite Engineer Priority RMA, 3-Year (FC-10-F26F1-212-02-36)

When a FortiGate 2601F goes down in your data center, every minute matters. FC-10-F26F1-212-02-36 delivers a 3-year 4-Hour Hardware and Onsite Engineer Priority RMA subscription: Fortinet dispatches a certified technician and ships replacement hardware within four hours of a case being opened, giving high-availability environments the safety net that standard support cannot provide.

What this service covers

The 4-Hour Hardware and Onsite Engineer Priority RMA (service code 212) is the top tier of Fortinet’s hardware replacement coverage. It includes:

• 4-hour replacement hardware delivery after case submission
• On-site certified engineer dispatch for physical swap and basic bring-up
• Priority queue handling above standard FortiCare Premium cases
• Full 3-year term aligned to your FortiCare Premium or Elite contract

This service requires an active FortiCare Premium or FortiCare Elite contract on the same device. It cannot be purchased as a standalone service without that base coverage in place.

How FortiCare tiers compare

FortiCare is structured in three support tiers. The 4-Hour Onsite Priority RMA add-on is available at the Premium and Elite levels:

Who buys this service

The FC-10-F26F1-212-02-36 fits organizations running the FortiGate 2601F as a primary or edge firewall in production data center racks where a four-hour hardware outage window is the maximum acceptable. Common buyers include:

• Co-location and managed service providers running 2601F deployments
• Financial institutions with strict uptime SLAs on perimeter security
• Enterprise IT teams without on-site Fortinet-trained staff available for emergency hardware swaps

Activation and delivery

This is an electronic subscription. Fortinet issues a registration code within one business day of purchase. Activation is completed in the FortiCare Support Portal using the serial number of the registered FortiGate 2601F unit. The 3-year term begins on the activation date. No physical media is shipped.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner carrying the full FortiGate 2601F service catalog. FC-10-F26F1-212-02-36 ships as an electronic key with no added distribution markup. Volume licensing across multiple units is available; use the Request a Quote page and a solution engineer will respond within one business day.