Fortinet FortiGate 30E FortiCare Premium Support, 1-Year (FC-10-0030E-247-02-12)

The FortiGate 30E stays in production across countless small-branch and home-office deployments. FortiCare Premium (FC-10-0030E-247-02-12) keeps that unit fully supported: 24×7 TAC access, a four-hour response commitment for critical issues, and next-business-day hardware replacement, all renewed for one year from the activation date.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s mid-tier support contract. It goes above the Essential tier on two key points: round-the-clock telephone support and a four-hour window for critical issue response instead of next-business-day. Hardware replacement remains next-business-day at this tier; upgrading to same-day or next-day requires adding the Priority RMA add-on (FC-10-0030E-210-02-12, sold separately).

This product provides FortiCare Premium tier coverage. The comparison below shows what changes between the three available FortiCare service levels:

Who Needs This

IT teams running a FortiGate 30E in production should keep their support current as long as the unit is in service. A four-hour response SLA for critical issues is the main reason to choose Premium over Essential: when a VPN tunnel fails or firewall policies stop matching at a retail branch, waiting until the next business day is not always an option. Single-site offices, branch perimeters, and lab or test environments that need more than basic support all fit this profile.

Activation and Delivery

This is a license-only product; no hardware ships. DataCenter360.ca delivers the activation key electronically within 0-1 business days of payment. To activate: log in to support.fortinet.com, go to Asset Management, click Register/Activate, and enter the key. The FortiGate 30E’s support entitlement updates immediately after registration.

FortiCare Premium vs. a Full Bundle

FortiCare Premium covers TAC access and hardware replacement only. It does not enable FortiGuard threat intelligence services such as IPS signatures, URL filtering, or antivirus. If your 30E needs both support and active threat feeds, the UTP subscription (FC-10-0030E-950-02-12) includes FortiCare Premium alongside the full FortiGuard service stack in one SKU. For units where only the TAC contract has lapsed and the FortiGuard services are still active, renewing Premium on its own is the efficient choice.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and MSSP serving organizations across Canada and internationally. FortiCare subscriptions for the full FortiGate 30E family are stocked and available for immediate electronic delivery. There is no minimum order and no account requirement; the key reaches your inbox the same business day you order.