FortiGate 400F – 5-Year FortiCare 4-Hour Hardware & Onsite Engineer Replacement (FC-10-0400F-212-02-60)

SKU: FC-10-0400F-212-02-60

Original price was: CAD$40,559.95.Current price is: CAD$32,021.01.

Save:21%You save CAD$3522.55
FortiCare 4-Hour Hardware & Onsite Engineer Replacement for FortiGate 400F — 5-Year subscription. Provides 4-hour parts delivery and an on-site certified engineer to perform the hardware swap, minimizing downtime for mission-critical deployments. Sold and delivered worldwide by DataCenter360.ca, Fortinet Select Partner.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
  Brand New
  Official Fortinet Partner Support
  100% Secure Checkout

Product description

FortiGate 400F – FortiCare 4-Hour Hardware & Onsite Engineer Replacement (5-Year)

The FC-10-0400F-212-02-60 subscription provides Fortinet’s premium RMA tier for the FortiGate 400F over five years. When hardware fails, Fortinet targets delivery of a replacement unit within 4 hours, and a certified engineer arrives on-site to perform the swap — eliminating the need for on-site IT staff to handle hardware replacement in mission-critical or remote deployments.

What’s Included

  • 4-Hour Parts Delivery: Fortinet targets shipping a replacement FortiGate 400F unit to your site within 4 hours of case confirmation — the fastest available hardware delivery SLA.
  • On-Site Engineer: A Fortinet-certified technician arrives to perform the physical hardware swap, configure the replacement unit, and verify connectivity — no internal IT staff required for the replacement.
  • 5-Year Coverage: A single subscription covers the full 60-month hardware lifecycle, eliminating annual RMA renewal overhead.
  • Mission-Critical Environments: Designed for data centres, financial institutions, healthcare facilities, and remote edge deployments where multi-hour outages are unacceptable.
  • Add-On Service: Requires an active FortiCare support contract (e.g., FortiCare Premium FC-10-0400F-247-02-60) for TAC access and software updates.

RMA Tier Comparison

Fortinet offers multiple hardware replacement tiers for the FortiGate 400F. Choose based on your recovery time objective:

  • Service 212 (this): 4-Hour parts + on-site engineer — fastest resolution, no IT staff required.
  • Service 211: 4-Hour parts delivery only — engineer not included; your team performs the swap.
  • Service 210: Next-Business-Day delivery — lowest cost, acceptable for non-critical deployments.
  • Service 301: Secure RMA (NBD + on-site secure disposal) — for regulated environments requiring chain-of-custody.

Compatible Platform

This service applies exclusively to the FortiGate 400F (SKU root 0400F). Shorter terms: FC-10-0400F-212-02-36 (3-Year), FC-10-0400F-212-02-12 (1-Year).

Frequently Asked Questions

What is the difference between service 212 and service 211 for the FortiGate 400F?

Both deliver replacement hardware within 4 hours of case confirmation. Service 212 (this subscription) also sends a certified Fortinet engineer on-site to perform the swap. Service 211 delivers the parts only — your team handles the physical installation. Choose 212 for remote sites or where on-site IT expertise is limited.

Is the 4-hour SLA guaranteed?

Fortinet targets 4-hour hardware delivery, subject to regional logistics and parts availability. Actual response times may vary by geography; confirm coverage in your region when purchasing. This is Fortinet’s fastest standard hardware delivery tier.

Do I still need a FortiCare support contract with this add-on?

Yes. Service code 212 is an RMA add-on — it does not include TAC technical support or software updates. You need an active FortiCare support contract (FortiCare Premium FC-10-0400F-247-02-60 recommended) alongside this subscription.

Is this subscription available worldwide?

DataCenter360.ca sells the subscription entitlement worldwide. On-site engineer service is fulfilled through Fortinet’s regional partner network; coverage area and SLA timing depend on the customer’s location.

Why choose a 5-year term?

A 5-year term aligns with the typical FortiGate 400F hardware deployment lifecycle (3–5 years), eliminates annual renewal risk, and locks in current pricing for the full period. It is the most cost-effective choice for long-term deployments where hardware continuity is critical.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-400F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-200 to FG-900

MPN

FC-10-0400F-212-02-60

Customer ratings & reviews

0.0
Based on 0 reviews
5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
0 of 0 reviews

Sorry, no reviews match your current selections