Fortinet FortiGate 400F FortiCare Premium, 5-Year (FC-10-0400F-247-02-60)

The FortiGate 400F pushes 12 Gbps IPS throughput and 9 Gbps threat-protection throughput from a compact form factor, which means the support contract behind it should match the seriousness of what it is protecting. FC-10-0400F-247-02-60 delivers five years of FortiCare Premium on a single purchase, giving the FG-400F 24×7 telephone support and advanced hardware replacement for the full expected deployment lifecycle without the overhead of annual renewal tracking.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan. For the FortiGate 400F it provides:

• 24x7x365 telephone and web support with a one-hour SLA for P1 (critical) issues.
• Advanced hardware replacement — Fortinet ships a replacement unit before receiving the failed device, reducing downtime on a production firewall.
• Firmware and feature releases throughout the five-year subscription term.
• Asset Management Portal access for case tracking, entitlement management, and knowledge base access.
• Priority RMA add-on eligibility — FC-10-0400F-210-02-60 can be stacked on top for next-business-day or 4-hour expedited hardware dispatch.

Who this is for

The FortiGate 400F targets mid-enterprise and campus edge environments that have moved past the 100F or 200F performance range. Its NP7 network processor delivers 10 Gbps NGFW throughput and 10GE SFP+ connectivity, making it a natural fit for aggregation switches, dual-WAN campus cores, or segment gateways handling dense user populations. Teams that size infrastructure at this level generally run multi-year support contracts to match hardware lifecycle planning — the 5-year FortiCare Premium term aligns directly with a typical 5-year firewall refresh cycle and simplifies budget forecasting for the life of the device.

Activation and delivery

This is a software subscription; there is no hardware shipment. After DataCenter360.ca processes the order, the license key is sent by email within one business day. Register it at support.fortinet.com against the FG-400F serial number, and the five-year coverage starts from that activation date, regardless of where the device is deployed. Fortinet license registration is global.

FortiCare tier comparison

FC-10-0400F-247-02-60 is the FortiCare Premium tier. Here is how the three per-device support options compare.

FortiCare Premium vs a FortiGuard bundle

This SKU is a device support contract only. FortiGuard threat services (IPS, antivirus, application control, web filtering, DNS filtering) require a separate subscription. For environments where the FG-400F also needs active threat intelligence, a UTP bundle (FC-10-0400F-950-02-60) or Enterprise bundle (FC-10-0400F-809-02-60) combines FortiCare Premium with the full FortiGuard stack in a single 5-year SKU, typically at a lower combined price than purchasing each separately.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP. The FC-10-0400F-247-02-60 is procured through Fortinet’s official partner channel, so the license registration is straightforward, entitlements show up cleanly in support.fortinet.com, and the hardware warranty on the device remains unaffected. Contact us for a formal quote or if you are covering multiple FortiGate 400F units and want volume pricing.