Fortinet FortiGate 400F FortiCare Premium, 3-Year (FC-10-0400F-247-02-36)

Budget planning cycles for network infrastructure often run on three-year intervals, and the FortiGate 400F is routinely deployed in environments where that cycle aligns with a single hardware generation. FC-10-0400F-247-02-36 is a 3-year FortiCare Premium subscription that covers the FG-400F for one refresh cycle: 24×7 telephone access, a one-hour SLA for critical incidents, and advanced hardware replacement from the day the device goes live, with no year-by-year renewal tracking required.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan. For the FortiGate 400F it provides:

• 24x7x365 telephone and web support with a one-hour response SLA for P1 (critical) issues.
• Advanced hardware replacement — Fortinet ships a replacement unit before receiving the failed device, keeping a production firewall’s downtime short.
• Firmware releases and feature updates throughout the 3-year subscription term.
• Asset Management Portal access for case tracking, entitlement visibility, and knowledge base access.
• Priority RMA add-on eligibility — FC-10-0400F-210-02-36 can be stacked for next-business-day or 4-hour expedited hardware dispatch.

Who needs this

The FG-400F is built around the NP7 network processor, delivering 10 Gbps NGFW throughput and 12 Gbps IPS throughput with 10GE SFP+ connectivity. It fits segment gateways, campus aggregation edges, and dual-WAN cores that have moved past the 200F performance range. At that tier, a 3-year FortiCare Premium contract is the standard choice for teams that align support contracts with IT service cycles or hardware refresh planning — one purchase covers the device for its expected deployment life without the administrative load of back-to-back annual renewals.

Activation and delivery

FC-10-0400F-247-02-36 is a software subscription with no physical component. DataCenter360.ca processes and emails the license key within one business day of order confirmation. Registration is at support.fortinet.com: attach the key to the FortiGate 400F serial number and 3-year coverage activates from that date. Fortinet license registration is global and valid regardless of where the device is deployed.

FortiCare tier comparison

FC-10-0400F-247-02-36 is the FortiCare Premium tier. The table below shows how Fortinet’s three per-device support options compare.

FortiCare Premium vs a FortiGuard bundle

This SKU is a device support contract only — it does not activate FortiGuard threat intelligence services. For a FortiGate 400F that also needs active IPS signatures, antivirus, application control, and web filtering, a UTP bundle (FC-10-0400F-950-02-36) or Enterprise bundle (FC-10-0400F-809-02-36) combines FortiCare Premium with the complete FortiGuard stack in a single 3-year SKU. Contact DataCenter360.ca to compare the effective per-year cost before deciding between FortiCare standalone and a bundled subscription.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP. The FC-10-0400F-247-02-36 is procured through Fortinet’s official partner channel, so the license registers cleanly at support.fortinet.com, entitlements appear correctly under your asset inventory, and the FG-400F’s hardware warranty is not affected by the support contract. Contact us for a formal quote or for multi-unit volume pricing across several FortiGate 400F deployments.