Fortinet FortiGate 400F FortiCare Premium, 1-Year (FC-10-0400F-247-02-12)

New FortiGate 400F installations, expiring legacy contracts, and deployments running on annual IT budgets all share a common requirement: reliable per-device support coverage from day one. FC-10-0400F-247-02-12 provides one year of FortiCare Premium on the FG-400F — 24×7 telephone access, a one-hour SLA for P1 issues, and advanced hardware replacement — with none of the multi-year commitment. It is also the straightforward path for bridging coverage during a contract review or procurement cycle.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan. For the FortiGate 400F it delivers:

• 24x7x365 telephone and web support with a one-hour response SLA for P1 (critical) incidents.
• Advanced hardware replacement — Fortinet ships a replacement before the failed unit is returned, so a production firewall is back online faster.
• Firmware releases and feature updates for the full 12-month term.
• Asset Management Portal access for case tracking, entitlement management, and technical knowledge base access.
• Priority RMA add-on eligibility — FC-10-0400F-210-02-12 can be added for next-business-day or 4-hour expedited dispatch.

Who needs this

The FG-400F handles 10 Gbps NGFW throughput and 12 Gbps IPS throughput using Fortinet’s NP7 processor, with 10GE SFP+ ports that make it a natural fit for campus aggregation, segment gateways, and high-throughput dual-WAN edges. A 1-year FortiCare Premium term fits environments with annual procurement or budget approval cycles, organizations evaluating a longer-term commitment before deciding on a 3 or 5-year purchase, and deployments that need immediate support coverage while a broader support agreement is being finalized.

Activation and delivery

FC-10-0400F-247-02-12 is an electronic subscription. DataCenter360.ca emails the license key within one business day of order. Register it at support.fortinet.com against the FG-400F serial number; 12 months of coverage begins from that activation date. The license is valid worldwide and has no geographic restriction.

FortiCare tier comparison

FC-10-0400F-247-02-12 is the FortiCare Premium tier. The table below compares all three Fortinet per-device support levels.

FortiCare Premium vs a FortiGuard bundle

This is a device support contract only; FortiGuard threat services are not included. For an FG-400F that also needs IPS, antivirus, application control, and web filtering, a 1-year UTP bundle (FC-10-0400F-950-02-12) or Enterprise bundle (FC-10-0400F-809-02-12) bundles FortiCare Premium together with the full FortiGuard stack in one SKU, often at a lower combined cost than purchasing each separately.

Buying from DataCenter360.ca

Purchasing FC-10-0400F-247-02-12 through DataCenter360.ca means the license is procured via Fortinet’s official Select Partner channel. Entitlements register correctly in support.fortinet.com, the FG-400F hardware warranty is unaffected, and there is a direct line to our team for questions on coverage scope or renewal options. Orders placed with complete information typically ship the license key the same or next business day.