Fortinet FortiGate 400F 4-Hour Hardware Delivery Priority RMA, 5-Year (FC-10-0400F-211-02-60)

Running a FortiGate 400F in a production environment means downtime is measured in dollars per minute. FC-10-0400F-211-02-60 covers that exposure with a 5-year 4-Hour Hardware Delivery Priority RMA contract: when the appliance fails, Fortinet dispatches a courier-delivered replacement to your registered site within four hours. Coverage runs 24×7, including weekends and public holidays.

What This Service Covers

This is a hardware availability add-on, not a standalone support contract. It extends the replacement speed of your existing FortiCare Premium or FortiCare Elite plan from next-business-day to a four-hour courier delivery window. Fortinet ships the replacement before receiving the failed unit, so your team can start the swap immediately on arrival.

• 4-hour on-site courier delivery of a replacement FortiGate 400F unit
• Coverage 24×7, weekends and public holidays included
• Pairs with FortiCare Premium or Elite only (Essential excludes Priority RMA eligibility)
• 5-year (60-month) term from the registered contract start date

How FortiCare Support Tiers Compare

Priority RMA is available as an add-on to FortiCare Premium and Elite. The table below shows how the three FortiCare tiers differ before layering Priority RMA on top:

Who Needs This Level of RMA Coverage

The FortiGate 400F secures enterprise campuses, data center edge links, and high-throughput branch aggregation points. Four-hour replacement is the right fit for:

• Environments with firewall uptime SLAs at 99.9% or above
• Single-appliance deployments with no hot-spare standing by
• Managed service providers contractually responsible for customer uptime
• Data center and colocation operators where a courier can reach the rack directly

Activation and Electronic Delivery

FC-10-0400F-211-02-60 is an electronic subscription. After purchase, a license key arrives at the registered email address within 0 to 1 business days of payment confirmation. Activate it in the Fortinet Support Portal under the FortiGate 400F asset record. The 5-year term begins on the contract start date set at registration, and can be aligned with an existing FortiCare Premium or Elite renewal so both services co-terminate on the same date.

Priority RMA vs. Moving to a Higher FortiCare Tier

If the FortiGate 400F is on FortiCare Essential, Priority RMA cannot be added: Essential restricts RMA to return-and-replace and excludes the add-on entirely. Upgrading to FortiCare Premium brings next-business-day advanced replacement as standard, plus the Priority RMA eligibility this SKU provides. For the fastest combined response on both software support (15-minute critical SLA) and hardware replacement, FortiCare Elite paired with this 4-Hour Priority RMA contract is the highest-coverage configuration available for the FortiGate 400F.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-0400F-211-02-60 is available to order today and delivered electronically to any country. Payment confirmed now means the license key is in your inbox within one business day. For co-terming questions, volume pricing across multiple FortiGate 400F units, or help matching the right FortiCare tier with this add-on, request a quote and a team member responds the same business day.