Original price was: CAD$3,935.58.CAD$3,140.09Current price is: CAD$3,140.09.
Authorized Partner for United States (US)The FortiGate 401E is a mid-range enterprise firewall from Fortinet’s E-series generation, deployed in branch offices and distributed enterprise edge environments that require consistent security policy enforcement. FC-10-0401E-284-02-12 places the device under FortiCare Elite, giving the unit Fortinet’s highest response commitment and advance hardware replacement for one year.
This product delivers FortiCare Elite for the FortiGate 401E. The tier comparison below shows what Elite includes relative to Essential and Premium:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical issue initial response | Next business day | 1 hour | 15 minutes |
| 24×7 telephone support | — | ✓ | ✓ |
| Advance hardware replacement | — | — | ✓ |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FortiCare Elite starts at a 15-minute initial response for critical issues and includes advance hardware replacement as a base entitlement rather than an add-on. The Elite monitoring portal provides visibility into device health and access to extended long-term support firmware builds.
Any organization where the FortiGate 401E protects a production environment that cannot tolerate a multi-hour outage is a reasonable candidate. Financial services branches, retail network hubs, and distributed offices that feed into a centralized security operations team often need a support contract with a documented sub-hour response SLA. If your 401E is at a site with no on-site IT, advance hardware replacement removes the delay between failure and restoration that comes from waiting for return authorization before a replacement ships.
This is also the right product if a previous support contract lapsed and you need to re-establish Elite coverage, or if the device was acquired with lower-tier FortiCare and you want to move it to Elite without an upgrade SKU (the 284 SKU does not require existing Premium coverage).
FC-10-0401E-284-02-12 is a license-only product. DataCenter360.ca delivers the registration code by email within 0 to 1 business days of purchase. Activation is through the Fortinet Support portal; you will need the FortiGate 401E serial number and a Fortinet support account. No return shipment is required.
FortiCare Elite covers support and hardware replacement only. The FortiGuard security intelligence feeds (IPS signatures, URL filtering, application control, sandbox, etc.) are sold separately or as part of the UTP or Enterprise subscription bundles. If your team needs both FortiGuard coverage and a documented support SLA, the UTP subscription bundle (listed in the upsells section) pairs FortiCare Premium with the FortiGuard UTP suite. Enterprise adds FortiSandbox and additional FortiGuard layers on top. These bundles include Premium rather than Elite, so organizations requiring Elite-level response would typically hold both a bundle and this Elite contract, or discuss Elite-inclusive options with their Fortinet account team.
DataCenter360.ca stocks the full FortiGate 401E licensing catalog including all FortiCare tiers and FortiGuard bundles. As a Fortinet Select Partner, we process orders the same day and send license keys electronically. If you have multiple 401E units across sites and want to align contract renewal dates, reach out before ordering and we can help coordinate the terms.
Yes. Fortinet software licenses are not restricted by shipping destination. DataCenter360.ca delivers FC-10-0401E-284-02-12 electronically to buyers worldwide. The contract registers to a device serial number, so physical location does not affect eligibility.
No. The 284 SKU is a standalone FortiCare Elite contract and does not require existing Premium coverage. It activates directly on the device regardless of prior support history. If you already have Premium active and want to upgrade it rather than replace it, the FC-10-0401E-204-02-12 upgrade SKU is the alternative path.
With advance hardware replacement, Fortinet ships a replacement unit before receiving your defective device back. This is meaningful for sites without a warm spare or an on-site engineer who can manage return logistics. The replacement typically ships within the RMA SLA window once a case is opened and the hardware fault is confirmed with Fortinet support.
FC-10-0401E-284-02-36 (3-year) and FC-10-0401E-284-02-60 (5-year) exist in the Fortinet catalog for the 401E but are currently listed as out of stock. The 1-year version here is available. Contact DataCenter360.ca if you need multi-year pricing or want to be notified when longer terms return to stock.
FortiCare Elite is a support-only service providing response SLAs and hardware replacement. UTP and Enterprise bundles combine FortiCare Premium with FortiGuard security intelligence subscriptions (IPS, URL filtering, application control, sandboxing, etc.). Bundles do not include Elite-tier response. If you need both FortiGuard feeds and Elite SLAs, you can hold both contracts simultaneously on the same device.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2025-10-13 |
| Last Service Extension Date (LSED) | 2029-10-13 |
| End of Support Date (EOS) | 2030-10-13 |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-0401E-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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