Fortinet FortiGate 401E FortiCare Premium Support, 1-Year (FC-10-0401E-247-02-12)

Many enterprise networks still run FortiGate-401E units as secondary firewalls, branch gateways, or perimeter inspection points. The 401E reached its end-of-order date in October 2025, but Fortinet continues to provide support through October 2030, with service extension available until October 2029. FC-10-0401E-247-02-12 keeps your 401E covered at the Premium tier for one year: 24×7 phone access, a one-hour response window for critical issues, and Next-Business-Day hardware replacement if the unit fails.

What FortiCare Premium Covers

This license is the Premium tier of Fortinet’s FortiCare service framework. The table below shows how it compares to Essential and Elite, so you can confirm this is the right tier for your organization.

Who Should Buy This

Organizations maintaining FortiGate-401E units as edge firewalls or secondary inspection devices need this when their existing support contract is expiring or has lapsed. It also suits managed service providers who carry SLA obligations tied to hardware availability. Note: this license covers support only. It does not add FortiGuard threat intelligence services such as IPS, AntiVirus, or Web Filtering.

Activation and Delivery

Fortinet delivers this as an electronic license key. No hardware ships. The license arrives by email, typically within one business day. Activation is done through your FortiGate’s FortiGuard registration page or the Fortinet Support Portal using the unit’s serial number. No reboot is required for support-tier changes.

Support Alone vs. a Full Bundle

FortiCare Premium keeps the 401E in active support but adds no threat services. If your deployment also needs IPS, AntiVirus, Web Filtering, and Application Control, the UTP subscription bundle for the 401E includes those plus FortiCare Premium in a single SKU. The Enterprise bundle adds DNS, URL, and Video Filtering on top. Purchasing a bundle is typically more cost-effective than acquiring services individually, and keeps all entitlements on a single renewal date.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP based in Canada, carrying the full service lifecycle for FortiGate-401E hardware, from standalone support renewals to bundle subscriptions. Orders fulfill electronically, so coverage can resume the same day the order is placed. For teams also planning a transition to current-generation hardware, DataCenter360.ca can supply pricing on both the 401E renewal and next-generation FortiGate models, so the migration timeline and support overlap are clear before you commit.