Original price was: CAD$6,297.99.CAD$5,024.99Current price is: CAD$5,024.99.
United States (US) Authorized DistributorAnnual support renewals fit organizations that budget year by year or that want to evaluate Fortinet’s highest support tier before committing to a longer term. The FC-10-0401F-284-02-12 provides one year of FortiCare Elite coverage on a single FortiGate 401F appliance: a 15-minute response guarantee for critical issues, 24×7 telephone access to Fortinet’s top technical experts, Advanced Replacement RMA, and access to the Elite Monitoring Portal. The license ships electronically and activates against the appliance’s serial number.
This product delivers the FortiCare Elite tier, the top level in Fortinet’s per-device support structure. The table below compares Elite with the Premium and Essential tiers so you can see exactly what this one-year subscription includes.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical issue response time | Next business day | 1 hour | 15 minutes |
| Non-critical issue response time | Next business day | Next business day | 2 business hours |
| Telephone support (24×7) | — | ✓ | ✓ |
| Hardware RMA service | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 1-year term suits a few distinct scenarios. Teams evaluating the Elite tier before committing to 3 or 5 years benefit from a lower initial outlay. Organizations operating under annual IT procurement cycles that cannot approve multi-year subscriptions in a single budget period find the 12-month term practical. The subscription also makes sense for appliances in temporary critical-path roles, such as 401Fs deployed during a data centre migration, where elite-level support is needed for a defined window.
After ordering, an electronic license token arrives by email within 0 to 1 business days. The token is registered through the Fortinet support portal at support.fortinet.com, tied to the FortiGate 401F’s serial number, and the Elite entitlements activate immediately. The 12-month term begins on the activation date. Keep the registration token on file for your records.
Renewing annually costs more per covered year than the 3-year or 5-year equivalents (FC-10-0401F-284-02-36 and FC-10-0401F-284-02-60). If the appliance will stay in service for three or more years, a longer-term subscription is typically more cost-effective. If FortiCare Premium is already active on the 401F, upgrading through the FC-10-0401F-204-02-12 upgrade SKU is the correct path rather than stacking a standalone Elite subscription on top.
DataCenter360.ca is an authorized Fortinet Select Partner serving Canadian businesses and international customers. Licensing orders are processed electronically and fulfilled the same business day in most cases. If you need to align multiple devices or mix terms, the team can assist with multi-line licensing quotes.
Three additions: a 15-minute P1 response SLA (vs. 1 hour for Premium), 18 months of Extended End-of-Engineering-Support that keeps the appliance supportable past its standard EoES date, and access to the FortiCare Elite Monitoring Portal for proactive device health insights. Both tiers include Advanced Replacement RMA and 24×7 telephone support.
Annual renewals have the highest per-year cost. The 3-year SKU (FC-10-0401F-284-02-36) and the 5-year SKU (FC-10-0401F-284-02-60) both offer a better cost-per-year ratio. The 1-year term is best when budget cycles require it or when the covered role is time-limited. For most long-term deployments, committing to 3 or 5 years saves money over renewing annually.
Yes. Purchase another 1-year FortiCare Elite subscription or move to a 3-year or 5-year term ahead of expiry. Renewing before the current term ends preserves coverage continuity. Fortinet sends expiry reminders through its support portal and by email when a subscription is approaching its end date.
No. Each FortiCare subscription is per device, registered to a single serial number. If you have multiple FortiGate 401F appliances, each unit requires its own FortiCare subscription. For volume orders covering several units, contact DataCenter360.ca for a consolidated quote.
No. FortiCare governs technical support response times and hardware replacement logistics. FortiGuard services such as IPS, antivirus, web filtering, and application control require a separate FortiGuard subscription or bundle. If you want both support coverage and FortiGuard services together, look at the UTP (FC-10-0401F-950-02-xx) or Enterprise (FC-10-0401F-809-02-xx) bundles, which include FortiCare Premium as the support tier.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-0401F-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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