Original price was: CAD$18,856.96.CAD$14,887.07Current price is: CAD$14,887.07.
United States (US) Authorized DistributorThree years aligns with most hardware refresh cycles, making the FC-10-0401F-284-02-36 a practical choice for teams that want Fortinet’s highest support tier without locking in for five years. This subscription attaches FortiCare Elite to a specific FortiGate 401F by serial number for 36 months: 15-minute P1 response, 24×7 telephone access to Fortinet’s top technical experts, Advanced Replacement RMA, and the Elite Monitoring Portal for ongoing device health visibility. Delivered electronically, worldwide.
This product is the FortiCare Elite tier, Fortinet’s highest per-device support offering. The table below summarizes how it compares to FortiCare Premium and Essential across response time, telephone support, hardware replacement, and the Elite-exclusive features this subscription includes.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical issue response time | Next business day | 1 hour | 15 minutes |
| Non-critical issue response time | Next business day | Next business day | 2 business hours |
| Telephone support (24×7) | — | ✓ | ✓ |
| Hardware RMA service | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Organizations that run the FortiGate 401F in roles where an hour’s response time is too long benefit most from this subscription. Core data centre firewalls, high-availability pairs carrying critical application traffic, and primary WAN edge devices at regulated-industry sites are typical use cases. The three-year term suits IT teams that budget in three-year cycles or that acquired the hardware under a three-year financing arrangement and want aligned support coverage.
The license is issued electronically within 0 to 1 business days and tied to the FG-401F’s serial number through the Fortinet support portal. No physical shipment occurs. Coverage begins on the date the registration token is activated, not the purchase date, so it is worth registering promptly once the token arrives.
FortiCare is support coverage, not a FortiGuard intelligence subscription. Fortinet’s hardware bundles (UTP, Enterprise) include FortiCare Premium as the support component, which gives 1-hour P1 response. Choosing Elite instead upgrades that SLA to 15 minutes, adds the monitoring portal, and provides the 18-month extended engineering support window. If your 401F already runs on a UTP or Enterprise subscription and you want Elite’s faster SLA and portal, either purchase this standalone Elite SKU alongside your existing bundle or consider the upgrade SKU (FC-10-0401F-204-02-36) if FortiCare Premium is already active on the device.
DataCenter360.ca holds Fortinet Select Partner and MSSP status, which means we carry authorized Fortinet licensing at verified pricing. Licensing orders are processed and fulfilled electronically, normally the same business day. Reach out for multi-device pricing if you are covering more than one 401F under the same support tier.
FortiCare Premium provides 1-hour response for critical issues and Advanced Replacement RMA. FortiCare Elite keeps both of those, then adds a 15-minute P1 response SLA, 18 months of Extended End-of-Engineering-Support beyond the product’s standard life cycle, and access to the FortiCare Elite Monitoring Portal (FortiGate devices only). If every minute of unresolved downtime carries financial or compliance risk, Elite’s 15-minute SLA is the material difference.
No. FortiCare is a per-device technical support contract. FortiGuard services such as IPS, antivirus, web filtering, and application control require a separate subscription, either purchased individually or through a bundle like UTP (FC-10-0401F-950-02-xx) or Enterprise (FC-10-0401F-809-02-xx).
Yes, but the cleaner path is the upgrade SKU: FC-10-0401F-204-02-36. That upgrade replaces the Premium entitlement with Elite on the same device for a 3-year term. Purchasing both a standalone Elite and an existing Premium on the same device creates overlapping coverage rather than a clean tier switch.
Fortinet’s Elite Monitoring Portal (Proactive Device Insights portal) gives a unified view of device health, firmware currency, and security posture recommendations specific to the registered FortiGate. It surfaces alerts before they escalate, which complements the 15-minute response SLA by helping identify issues proactively before they become P1 incidents.
FortiCare subscriptions are tied to a specific device serial number. If the hardware is replaced under RMA, Fortinet’s support team can re-associate the license with the replacement unit. For hardware upgrades outside of RMA, contact Fortinet support or your partner to discuss license transfer options before decommissioning the original appliance.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-0401F-284-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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