Fortinet FortiGate 51E FortiCare Elite, 1-Year (FC-10-0051E-284-02-12)

The FortiGate 51E remains deployed across many Canadian SMB and branch environments, and keeping its support at the top tier is straightforward with FortiCare Elite (FC-10-0051E-284-02-12). This one-year subscription covers a single FG-51E unit and delivers 15-minute critical response, a dedicated Customer Success Manager, and Priority RMA included — the same Elite-level commitments available for current-generation hardware.

What FortiCare Elite Covers

FortiCare Elite is the highest support tier in Fortinet’s portfolio. For a registered FortiGate 51E, it provides:

• 24×7 phone and web/email support for all severity levels
• 15-minute response for critical (P1) cases
• Enhanced hardware replacement: same- or next-business-day dispatch
• Priority RMA included with no additional purchase
• Dedicated Customer Success Manager
• Extended LTS firmware access
• Elite monitoring portal for device health visibility

FortiCare Tier Comparison

FortiCare Elite is Fortinet’s highest support tier. Here is how it stacks up against Essential and Premium:

Legacy Hardware Note

The FortiGate 51E is End-of-Sale hardware. Fortinet continues to provide FortiCare support for registered units under active contracts, but no new hardware will be produced. If you are assessing a refresh cycle, the FortiGate 50G or 51G series offers the same form factor with the FortiSP5 ASIC, significantly higher throughput, and a 64 GB SSD — all still covered by FortiCare Elite when the time is right. For now, this subscription keeps the FG-51E fully supported.

Who Buys This

IT teams managing extended FG-51E deployments — typically branch offices, retail locations, or small campus edge points — purchase Elite to maintain the fastest available SLA while hardware refresh planning is underway. The dedicated CSM is especially useful for teams that want a proactive partner rather than a reactive ticket queue when handling aging infrastructure.

Activation and Delivery

This is an electronic subscription. DataCenter360.ca sends the registration code within 0–1 business days of order confirmation. Activate through the Fortinet Support Portal (support.fortinet.com) against the FG-51E serial number. No physical media or shipping required. The unit must already be registered with Fortinet.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell FortiCare subscriptions globally. Licenses are sourced through the Fortinet Partner Portal and confirmed as genuine before delivery. For multi-unit pricing, co-terming with other contracts on the FG-51E, or questions about whether an upgrade to a current-generation platform makes sense for your deployment, contact us directly.