Fortinet FortiGate 600E 4-Hour Priority RMA Service, 3-Year (FC-10-F6H0E-211-02-36)

When a FortiGate 600E sits at the core of a network, waiting a day for a replacement is not always an option. The FortiGate 600E 4-Hour Priority RMA Service (FC-10-F6H0E-211-02-36) commits Fortinet to shipping a replacement appliance for four-hour hardware delivery, and locks that commitment in for three continuous years. It is an upgrade layered on an active FortiCare Premium or Elite contract, sold as a subscription with no hardware and delivered electronically.

What this service delivers

Standard FortiCare hardware replacement returns and replaces a failed unit on its own timeline. Priority RMA rewrites that timeline. With the 4-hour tier, once a hardware failure is confirmed, a replacement FortiGate 600E is targeted to reach your site within four hours of parts availability, rather than the next business day or later.

• Fastest hardware turnaround: four-hour advance replacement is the quickest RMA tier short of adding an on-site engineer.
• Three-year term: one purchase covers the appliance for 36 months, matching a typical hardware refresh cycle without annual renewals.
• Advance replacement: the replacement ships before you return the failed unit, so the box is on its way while you are still packing the old one.

How support levels compare

Priority RMA is an add-on to your underlying FortiCare contract, so the base support tier still sets your response times and telephone access. Here is how the FortiCare levels line up:

Priority RMA can only be attached to FortiCare Premium or FortiCare Elite. It cannot sit on top of FortiCare Essential.

Activation and delivery

This is an electronic subscription, not a boxed product. After checkout you receive the registration details to apply the entitlement to your FortiGate 600E serial number in the Fortinet support portal. Coverage runs from the registration date. Because delivery is electronic, DataCenter360.ca can fulfill this service for customers anywhere in the world.

Ordering from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, so this entitlement is genuine and registers cleanly against your serial number. If you are not sure whether 4-hour or next-day delivery fits your site, or whether Premium or Elite is the right base contract, reach out before you order and we will map it to your uptime requirements.