Fortinet FortiGate 60E-POE FortiCare Elite Support, 1-Year (FC-10-FG60P-284-02-12)

A FortiGate 60E-POE anchoring a branch site, powering IP phones and wireless access points through its PoE ports, is a single point of failure for both security and connectivity. A TAC incident on this device affects voice, wireless, and firewall services simultaneously. FortiCare Elite (FC-10-FG60P-284-02-12) gives the fastest-response Fortinet support available on this hardware, along with the monitoring and firmware tools needed to keep the unit stable through its extended lifecycle.

What FortiCare Elite Support Covers

This product is FortiCare Elite, the highest available Fortinet support tier. The table below compares it to Essential and Premium.

Elite provides 24×7 telephone access, a 1-hour critical-incident response, next-business-day advance hardware replacement, the Elite Monitoring Portal for device health visibility, and a 7-year extended LTS firmware window for the 60E-POE. That LTS coverage keeps the unit on supported code as the 60E series moves through its end-of-engineering phase.

Who Runs a 60E-POE Under Elite

Smaller branch offices with PoE infrastructure often carry the 60E-POE well past its initial lifecycle because replacing both the firewall and the downstream PoE-dependent devices is a larger project than a straight appliance swap. For those teams, Elite support provides the documentation trail and response guarantees that compliance or operations audits require, and the LTS window defers the firmware-end-of-life risk.

Activation and Delivery

License is delivered electronically within 0-1 business days after order confirmation. Apply the key at support.fortinet.com to the registered 60E-POE serial number. No hardware changes are needed, and delivery is global.

Elite Support vs a Full Bundle

FortiCare Elite covers TAC access and hardware replacement only, not FortiGuard threat services. If the 60E-POE is also due for FortiGuard renewal (IPS, URL filtering, Advanced Malware Protection), compare the cost of this Elite subscription plus a separate FortiGuard SKU against a UTP or Enterprise bundle, which packages FortiGuard with FortiCare Premium in one renewal. If Elite tier is still needed after bundling, you can layer this upgrade on the Premium entitlement from the bundle.

Buying from DataCenter360.ca

DataCenter360.ca carries FortiCare Elite for the full FortiGate 60E-POE lineup and can check current entitlement coverage on a serial number before the order goes through. Same-day processing on most electronic orders, shipped to any country. If a renewal is time-sensitive, reach out directly and we’ll prioritize delivery.