Fortinet FortiGate 60E-POE FortiCare Premium Support, 1-Year (FC-10-FG60P-247-02-12)

Many branch offices chose the FortiGate 60E-POE specifically because it powered IP phones and wireless access points without a separate PoE injector. Years later, those same deployments still rely on it, and swapping the unit means re-cabling or adding external power sourcing. Renewing FortiCare Premium (FC-10-FG60P-247-02-12) is the practical choice: keep Fortinet’s support team available for another year while the hardware continues doing its job.

What FortiCare Premium Covers on the 60E-POE

A current FortiCare Premium contract gives you 24/7 telephone access to Fortinet’s TAC engineers. Critical issues receive an initial response within two hours, and hardware failures qualify for next-business-day replacement through Fortinet’s RMA program. You also retain access to firmware updates and the Fortinet support portal for as long as the contract is active. If hardware turnaround speed is critical at a specific site, Priority RMA can be added as a separate subscription alongside this contract.

This product provides FortiCare Premium support. The table below summarizes how Fortinet’s three support tiers compare, so you can confirm this is the right level for your environment.

Who Should Renew This Contract

This renewal is for organizations running a FortiGate 60E-POE that still serves as the branch firewall and PoE power source. The 60E-POE provides 8 PoE+ ports at up to 150W total budget, which makes it a combined gateway and power device at many sites. An expired FortiCare contract creates a support gap: Fortinet TAC will decline cases on unsupported devices, and access to firmware updates for active security subscriptions is tied to a valid contract. Keeping the renewal current avoids both problems without requiring a hardware swap.

Activation and Electronic Delivery

After purchase, the license key is delivered electronically within 0 to 1 business days. Registration is completed in the Fortinet support portal against the appliance serial number. The existing FortiCare period does not need to have fully expired before you renew; stacking before expiry is the recommended approach to avoid any gap in coverage.

FortiCare Premium vs. a Service Bundle

FortiCare Premium renews support and hardware coverage only. FortiGuard subscriptions such as IPS, URL filtering, and application control require separate service SKUs. If your 60E-POE is running without active security subscriptions and you want to renew everything at once, the UTP or Enterprise bundle SKUs for the 60E-POE are an option. Check the upsell links on this page for current bundle availability and pricing.

Buying from DataCenter360.ca

DataCenter360.ca carries the full FortiCare lineup for the FortiGate 60E series, including the POE variant. As a Fortinet Select Partner, we verify the contract-to-model match before processing and deliver electronically within one business day. Contact us if you need a multi-unit quote or want to coordinate a renewal against a specific expiry date.