Fortinet FortiGate 81E-POE FortiCare Premium, 1-Year (FC-10-0081E-247-02-12)

A FortiGate 81E-POE that has been running without a coverage lapse is usually carrying real production traffic. FC-10-0081E-247-02-12 renews that coverage for one year at the Premium tier: telephone-backed technical support, a one-hour response commitment on critical issues, and ship-first advanced replacement hardware coverage. License only, delivered electronically, no hardware included.

What FortiCare Premium covers

Premium is the middle tier of Fortinet’s support program and the most common choice for appliances on active duty. Your entitlements with this contract: telephone access to Fortinet’s support team, one-hour response on Priority 1 cases, advanced hardware replacement (Fortinet ships the unit first; you return the failed one), firmware and security patch releases for the registered 81E-POE, full access to the FortiCare asset portal, and eligibility to add a Priority RMA upgrade if same-day or next-day on-site dispatch is needed.

FortiCare tiers at a glance

This contract is FortiCare Premium. The table below shows all three tiers so you can confirm it is the right level, or step up if you need Elite response times.

Who needs Premium on this appliance

Any site where the 81E-POE is the sole firewall and a multi-day support lag is not acceptable. The 81E-POE has eight PoE ports plus a GE WAN, which means it is often powering IP cameras or access points in addition to doing perimeter security. Losing it and waiting until the next business day for a support call is exposure most teams would rather avoid. Premium keeps that decision off the table.

Activation and delivery

Delivery is electronic, typically within 0 to 1 business days, to any country. Register the contract number against the FortiGate 81E-POE serial number in the FortiCare portal and coverage is active immediately. Nothing ships. If your team handles procurement separately from activation, the serial can be provided at registration time.

Premium versus a full bundle

FortiCare Premium (this contract) covers support only: telephone access, faster response, and hardware replacement. If the 81E-POE also needs active FortiGuard security subscriptions renewed — IPS, antivirus, web filtering, and the rest — the UTP (FC-10-0081E-950-02-12) or Enterprise (FC-10-0081E-809-02-12) bundle packages those with Premium in one SKU. Choose this standalone contract when the security service subscriptions are current and only the support tier needs renewal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner issuing genuine Fortinet contracts for delivery worldwide. The 81E-POE has been a reliable branch platform for years, and we see regular support renewals for units still doing solid work in smaller offices. Provide the serial number at checkout or send it separately and we will confirm the contract registers cleanly against the right device before you go live with it.