Fortinet FortiGate 900D FortiCare Premium, 1-Year (FC-10-00900-247-02-12)

A FortiGate 900D handling perimeter security at a mid-size campus or data center edge should not be running without telephone-backed support. FC-10-00900-247-02-12 provides one year of FortiCare Premium: one-hour critical response, direct phone access to Fortinet’s technical team, and advanced replacement hardware coverage. License only, delivered electronically, no hardware included.

What FortiCare Premium covers

Premium gives you telephone access to Fortinet support engineers, one-hour response on Priority 1 tickets, ship-first advanced hardware replacement (the replacement unit arrives before you send back the failed one), firmware and security patch releases for the registered FG-900D, FortiCare asset portal access, and eligibility to add a Priority RMA option for same-day or next-business-day on-site parts dispatch. For a rack appliance in a production environment, the step from Essential’s web-only next-day model to Premium’s phone and one-hour response is the standard choice.

FortiCare tiers at a glance

This contract is FortiCare Premium. The table below shows all three tiers so you can confirm it is the right level, or step up if you need Elite response times.

Who typically runs Premium on the 900D

Network engineers at mid-size companies running the FG-900D as a core perimeter or internal segmentation appliance. The 900D is a higher-throughput rack unit with multiple 10GE ports and NGFW capacity suited to environments with hundreds of users. When that appliance goes down or misbehaves, waiting until the next business day for a support queue is not a reasonable plan. Premium keeps a live phone number available when it matters.

Activation and delivery

Delivery is electronic, typically 0 to 1 business days, to any country. Register the contract against the FortiGate 900D serial number in the FortiCare portal and coverage starts immediately. Nothing ships. Provide the serial at checkout or send it separately; we will confirm the registration is clean before the contract goes active.

Premium support versus the full bundle

This is support coverage only. FortiGuard security services — IPS, antivirus, web filtering, application control — require a separate subscription. The UTP (FC-10-00900-950-02-12) and Enterprise (FC-10-00900-809-02-12) bundles combine those services with FortiCare Premium in one SKU. Choose this standalone contract when your FortiGuard subscriptions are already covered and only the support tier needs renewing or topping up.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Support contract renewals on rack appliances like the FG-900D are a routine part of what we handle: provide the serial, we confirm the contract attaches correctly, and delivery goes out the same business day in most cases. The process is straightforward and the contract is genuine Fortinet, not a reseller bundle.