Fortinet FortiGate 900G FortiCare Elite Support, 1-Year (FC-10-FG9H0-284-02-12)

Managing support contracts for the FortiGate 900G on an annual cycle is common in environments where budgets are set year-by-year or where the appliance lifecycle has not yet been fully committed. The FC-10-FG9H0-284-02-12 delivers one year of FortiCare Elite: 24/7 priority support, 1-hour P1 response, and Priority RMA without locking into a multi-year term. It is the practical entry point for teams that want to evaluate Elite before committing to 3 or 5 years, or that prefer annual visibility into their support costs.

What FortiCare Elite Delivers

FortiCare Elite is the top tier in Fortinet’s support portfolio. On the FortiGate 900G, it provides 24/7 access to Fortinet engineers, a 1-hour initial response target for P1 critical incidents (production-down, no workaround), Priority RMA with same-day or next-day hardware replacement, and Extended LTS firmware to maintain stability on long-running code branches. The Elite monitoring portal adds proactive device health visibility, useful for compliance audits and for operators who want early warning on capacity or configuration issues.

FortiGuard security services (IPS, antivirus, application control, web filtering, DNS security, and SD-WAN intelligence) are not included in FortiCare Elite. Those are part of a UTP, ATP, or Enterprise bundle subscription purchased separately.

FortiCare Support Tiers Compared

This product provides the Elite tier. The table below shows how the three FortiCare levels compare on FortiGate:

Choosing the 1-Year Term

The 1-year term suits deployments where the support tier needs to be reviewed annually: an appliance in a transition period, an organization on an annual budget cycle, or a team confirming Elite’s value before committing to 3 or 5 years. It provides identical Elite features to the longer terms; the only difference is renewal frequency. If the 900G will stay in production for three or more years, the 3-year variant (FC-10-FG9H0-284-02-36) reduces renewal overhead.

Activation and Delivery

This is an electronic license. DataCenter360.ca processes the order and delivers the key by email within 0-1 business days. Activation requires logging into the Fortinet Support Portal, registering the 900G serial number, and applying the license key. The contract starts from the activation date. No hardware changes or scheduled downtime required to activate.

FortiCare Elite vs. a FortiGuard Bundle

If the FortiGate 900G has no active subscriptions, a UTP or Enterprise bundle includes FortiCare Premium plus the full FortiGuard service stack in a single SKU. Adding Elite as a standalone subscription makes the most sense when the appliance already has an active FortiGuard subscription and you want to step up the support tier without buying services you already have. Contact DataCenter360.ca to verify what is active on your serial number before ordering.

Buying from DataCenter360.ca

DataCenter360.ca ships FortiCare subscriptions electronically to customers worldwide, typically within one business day of order confirmation. As a Fortinet Select Partner, we work with enterprise and mid-market teams on Fortinet subscription strategy, including mapping co-term dates across multiple appliances. If the 900G is one of several Fortinet devices on a support renewal schedule, we can help align the contracts before you order FC-10-FG9H0-284-02-12.