Fortinet FortiGate 90G 4-Hour HW and Onsite Engineer Priority RMA, 5-Year (FC-10-0090G-212-02-60)

Five years is a long time for a branch firewall, and the FC-10-0090G-212-02-60 covers the FortiGate 90G for all of it at the fastest response level available. Whether a branch office has no IT staff or just cannot afford the downtime of waiting for a replacement to arrive with no one to install it, the 4-Hour Hardware and Onsite Engineer Priority RMA is the answer.

What the 4-Hour HW and Onsite Engineer Service Covers

FC-10-0090G-212 is a Priority RMA add-on that activates when Fortinet TAC confirms a hardware failure on the FortiGate 90G. Two things happen simultaneously: a replacement unit is dispatched to your site, and a Fortinet-certified field engineer is scheduled for on-site arrival. The target for both is four hours from case confirmation. The engineer performs the physical hardware swap and assists with initial bring-up, reducing the technical burden on staff at the site.

This 5-Year contract keeps that response level in place for the full duration, with no annual renewal required.

Who This Service Is For

The -212- tier is intended for sites where fast hardware delivery alone is not enough. Remote branch offices without resident IT staff, retail locations where network downtime means lost transactions, and medical or professional environments where operations cannot run without internet access are all candidates. If a hardware failure means someone on-site has to wait for head-office IT to drive out, the 4-Hour HW and Onsite Engineer option is the right fit.

If your site has qualified technical staff who can perform the swap themselves, the 4-Hour Hardware Delivery (FC-10-0090G-211) provides the same fast hardware response at a lower cost, without the on-site engineer component.

Activation and Delivery

The license delivers electronically after purchase. Register it in the FortiCare support portal against your FortiGate 90G serial number, and the 5-Year coverage period begins. The 4-hour dispatch SLA activates only when you open a TAC case for a confirmed hardware failure — coverage is standing by, not consuming itself at registration.

FortiCare Support Tiers and RMA Options

Priority RMA services like this one are add-ons to an active FortiCare support contract. The table below shows how hardware replacement works across FortiCare tiers for the FortiGate 90G and where each Priority RMA level fits.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with direct access to FortiGate 90G support contracts. The FC-10-0090G-212-02-60 ships electronically the same business day and covers your device for five years of the highest-priority RMA response available. If you’re evaluating this against the -211- (hardware delivery without an engineer), we’re happy to help you compare the two.