Fortinet FortiGate 90G 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-0090G-211-02-12)

Not every operation has a four-hour window to wait for a technician. For businesses running FortiGate 90G firewalls in time-critical environments, FC-10-0090G-211-02-12 closes that gap: when Fortinet confirms a hardware failure, a replacement unit is dispatched and in your hands within four hours. Your team handles the physical swap, which keeps costs lower than the onsite-engineer tier while still meeting tight recovery targets.

What the 4-Hour Hardware Delivery Priority RMA Covers

This 1-Year subscription is an add-on to FortiCare Premium or Elite — it cannot be purchased standalone without an active FortiCare Premium or Elite contract covering the same FortiGate 90G. Once activated, it upgrades the default advanced replacement window to a four-hour hardware delivery commitment. Staff on site perform the swap using Fortinet’s provided instructions, and the failed unit is returned to Fortinet separately.

Because this is hardware delivery (not an onsite engineer visit), the service works best where your team includes someone comfortable with physical firewall replacement. If an engineer visit is also needed, the 4-Hour + Onsite service (FC-10-0090G-212) covers both.

Which FortiCare Tier Is Required

The RMA service tiers by FortiCare support level are summarized below. Priority RMA add-ons, including this product, are only available on FortiCare Premium and Elite. FortiCare Essential customers use the standard return-and-replace process.

Who Typically Buys This

IT teams at mid-market companies, regional branches of larger enterprises, and any organization whose FortiGate 90G sits on a path where downtime directly affects revenue or compliance obligations. If you already have FortiCare Premium and you need a tighter hardware recovery SLA than standard advanced replacement provides, this service extends that coverage for 1 year.

Activation & Delivery

The FC-10-0090G-211-02-12 license is delivered electronically, typically within 0–1 business days of order confirmation. You apply it to the target FortiGate 90G serial number through the Fortinet Support Portal. Once registered, the four-hour hardware delivery commitment is active for the full 1-Year term — no annual renewal steps mid-contract.

One Service vs. the Full FortiCare Bundle

This product upgrades your RMA speed only. If you also want FortiGuard threat intelligence, firmware maintenance, and 24×7 telephone support on the same device, a FortiCare Premium or UTP/Enterprise bundle covers all of that together. DataCenter360.ca can help you choose the right combination based on your existing contract and renewal date.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller, which means you get real Fortinet licensing, valid registration through the Fortinet Support Portal, and purchase records in the partner system. We carry the full FortiGate 90G service catalog, so you can add Priority RMA, FortiCare upgrades, or FortiGuard services in a single order if needed.