Fortinet FortiGate 90G 4-Hour Hardware Delivery Priority RMA, 5-Year (FC-10-0090G-211-02-60)

When local technical staff are on hand but hardware delivery speed is the bottleneck, the FC-10-0090G-211-02-60 fills that gap. For five years, a confirmed FortiGate 90G hardware failure means Fortinet dispatches a replacement unit to your location within four hours. Your team handles the physical swap, which keeps the service cost below the onsite engineer tier while still delivering fast hardware recovery.

What the 4-Hour Hardware Delivery Service Covers

FC-10-0090G-211-02-60 is a 5-year Priority RMA add-on for the FortiGate 90G. When Fortinet TAC confirms a hardware failure, a replacement unit is dispatched with a four-hour target delivery window to your location. Your technical team performs the physical swap. There is no on-site engineer component — the service focuses on getting replacement hardware to you as fast as possible.

This is the appropriate tier when speed of hardware delivery is the constraint, but qualified technical staff are available at or near the site to handle installation.

Who Buys This Service

The -211- tier is common among IT departments managing distributed branch locations where each site has at least one technically capable person who can perform a firewall swap. MSPs managing multiple client sites also frequently use this tier, since their technicians can be on-site faster than Fortinet could arrange an independent engineer dispatch. It is also common in small data centers and server rooms where any network equipment failure is addressed by in-house staff.

For sites with no technical staff on-site, the 4-Hour Hardware and Onsite Engineer service (FC-10-0090G-212) provides the same 4-hour hardware delivery plus a Fortinet field engineer to perform the installation.

Activation and Delivery

The license is delivered electronically after purchase, typically the same business day. Register it in the FortiCare support portal against your FortiGate 90G’s serial number. The five-year coverage period starts on registration. The 4-hour hardware dispatch is only triggered when a TAC-confirmed hardware failure case is opened — the contract sits in reserve until needed.

FortiCare Support Tiers and RMA Options

Priority RMA services like this one are add-ons to an active FortiCare support contract. The table below shows how hardware replacement works across FortiCare tiers for the FortiGate 90G and where each Priority RMA level fits.

Buying from DataCenter360.ca

DataCenter360.ca processes FC-10-0090G-211-02-60 orders with same-day electronic delivery in most cases. The 5-year term provides cost certainty and eliminates annual renewal admin. If your sites have no local technical staff to perform the swap, we can quote the -212- tier instead, which adds a Fortinet field engineer to the 4-hour response.