Original price was: CAD$1,146.68.CAD$924.74Current price is: CAD$924.74.
Authorized Partner for United States (US)The FortiGateRugged 35D is an appliance designed for harsh field environments: rated to IEC 61850-3 and IEEE 1613 for electric utility substations, with a wide operating temperature envelope and DIN-rail mounting for industrial enclosures. Like other rugged units in Fortinet’s lineup, the 35D is still deployed actively in OT and ICS networks where hardware refresh cycles are measured in decades, not years. Keeping FortiCare active on a unit in a critical substation or utility network preserves access to security patches, firmware updates, and a hardware replacement path.
FC-10-R035D-284-02-12 covers the FortiGateRugged 35D at Fortinet’s highest support tier for one year. The comparison below shows what changes at each tier:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | — |
Note: Extended LTS and the Elite monitoring portal are FortiGate-platform features and do not apply to FortiGateRugged appliances. The remaining Elite entitlements shown above are fully applicable to the FortiGateRugged 35D.
For a FortiGateRugged 35D protecting an electric substation, a water treatment control network, or an upstream oil and gas location, a four-hour response window may not match the operational requirements of the site. Compliance frameworks for critical infrastructure often specify maximum response times for security incidents on network perimeter devices. FortiCare Elite satisfies those requirements with a one-hour initial response guarantee, 24 hours a day, 7 days a week. Organizations that need documented SLA commitments for audit or certification purposes also use Elite on specific high-criticality devices.
Orders placed at DataCenter360.ca are fulfilled electronically within 0 to 1 business days. The Fortinet registration key is emailed directly, and activation at support.fortinet.com links the Elite entitlement to the FortiGateRugged 35D serial number. The one-year term begins on the activation date; no hardware shipment is involved.
Multi-year Elite terms (FC-10-R035D-284-02-36 and FC-10-R035D-284-02-60) exist for the FortiGateRugged 35D but are currently out of stock. Annual renewals using FC-10-R035D-284-02-12 are available. If the availability of multi-year terms is important to your planning cycle, contact DataCenter360.ca to be notified when stock is restored.
DataCenter360.ca carries Fortinet support licenses for legacy rugged hardware in stock for same-business-day electronic delivery. If you need to verify serial number eligibility or confirm FortiCare compatibility with a specific FortiOS version on the FortiGateRugged 35D, reach out before ordering.
Fortinet allows reinstatement of lapsed FortiCare coverage on eligible devices, but a reinstatement fee may apply depending on the gap period. Before ordering FC-10-R035D-284-02-12 for a unit that has been out of contract, verify eligibility and any fees at support.fortinet.com or by contacting DataCenter360.ca.
FC-10-R035D-284-02-12 can serve as either a new Elite contract on a device transitioning from a lower support tier, or as an annual Elite renewal when a prior Elite term expires. Fortinet does not auto-renew; a new registration key is required each year to maintain continuous coverage.
FortiCare Elite includes advance replacement RMA. Fortinet ships a replacement unit before receiving the failed device back, with next-business-day shipping as the standard response. Priority RMA (same-business-day advance ship) is available as an eligible add-on for Elite-tier customers and is purchased separately.
Yes. All FortiCare tiers, including Essential, include access to firmware updates and the Fortinet support portal. Elite adds the one-hour critical response SLA and dedicated CSM on top of the firmware access that Essential and Premium also provide. Firmware access alone does not require the Elite tier.
FortiCare Elite is a support contract covering response times, TAC access, and hardware replacement. FortiGuard subscriptions cover threat-intelligence services such as IPS signatures, web filtering categories, and antivirus updates. They are separate products that can both be active on the FortiGateRugged 35D simultaneously.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGateRugged-35D |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-R035D-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
Sorry, no reviews match your current selections
