Original price was: CAD$688.01.CAD$554.84Current price is: CAD$554.84.
Authorized Partner for United States (US)The FortiGate Rugged 35D was built for exactly the places where network equipment takes a beating: electrical substations, pipeline monitoring stations, and harsh industrial edge deployments. FC-10-R035D-314-02-12 keeps a deployed FGR-35D under Fortinet’s support umbrella for one year at the entry tier. That means firmware access, web support portal, and return-and-replace RMA if the unit fails.
Essential is Fortinet’s baseline support contract. It gives you access to FortiOS firmware and security patch releases for the registered unit, Fortinet’s web support case portal, the FortiCare asset portal, and return-and-replace hardware RMA if there is a hardware defect. Critical-issue response is next business day. For a ruggedized OT appliance at a remote site, this level of coverage is often what keeps the deployment compliant and the device getting updates.
FortiCare comes in three tiers. This contract is Essential; the table shows how the three compare so you can confirm the coverage fits the site.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Operators running FGR-35D units in OT or utility environments who need to keep the device under an active support contract. A lapsed FortiCare means no firmware downloads and no web support case submissions from Fortinet’s portal. In regulated environments, an active support agreement may also be a compliance requirement. This license is for a single FGR-35D unit registered to its serial number.
Delivery is electronic, typically within one business day, to any country. You receive a registration key, apply it against the FGR-35D serial in Fortinet’s support portal, and coverage activates immediately. No hardware ships.
This contract covers support and RMA only. It does not add FortiGuard threat intelligence services. The FGR-35D UTP subscription (FC-10-R035D-950-02-12) bundles FortiCare Premium with IPS, antivirus, web filtering, and application control for one price. If you need both active threat services and faster response times, the bundle is the more efficient path.
DataCenter360.ca is an authorized Fortinet Select Partner issuing contracts electronically to any country, usually the same business day. Include the FGR-35D serial when ordering so we can confirm the contract registers against the correct unit before you close the support ticket.
Yes. FC-10-R035D-314-02-12 is issued for the FortiGate Rugged 35D and is registered to a specific unit by serial number in the FortiCare portal. It covers firmware access, web support, and return-and-replace RMA for that device.
No. Telephone support is a Premium and Elite tier feature. Essential covers web-based case submissions only. If you need phone access to Fortinet TAC, consider FortiCare Premium (FC-10-R035D-247-02-12) or the UTP bundle (FC-10-R035D-950-02-12).
Firmware update access is restricted and you lose the ability to open support cases in the portal. Hardware RMA eligibility also lapses. Renewing with a new contract restores these entitlements for the registered unit.
Yes. Fortinet software and support licenses are delivered electronically with no geographic restriction. Only physical FortiGate hardware has a Canadian-only shipping policy.
The 3-year (FC-10-R035D-314-02-36) and 5-year (FC-10-R035D-314-02-60) terms exist in the catalog but are currently out of stock. The 1-year term is the available option. For comprehensive multi-year coverage, consider the UTP bundle (FC-10-R035D-950-02-12).
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGateRugged-35D |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-R035D-314-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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