Original price was: CAD$229.34.CAD$184.94Current price is: CAD$184.94.
Authorized Partner for United States (US)A FortiGateRugged 35D in a substation control room or industrial perimeter role might already carry FortiCare Premium, providing 24/7 phone access and four-hour critical response. If a site-level SLA or compliance requirement calls for a one-hour response guarantee on that specific device, the FC-10-R035D-204-02-12 delivers it as a delta upgrade without replacing the Premium contract. For operators managing support costs tightly on legacy rugged hardware, this path to Elite costs less than a full standalone Elite subscription because it layers only the additional entitlements onto what is already paid for.
This is a delta upgrade that requires FortiCare Premium to already be active on the FortiGateRugged 35D. The one-year term adds the Elite-specific features shown below:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | — |
Note: Extended LTS and the Elite monitoring portal are FortiGate-platform features not available on FortiGateRugged models. All other Elite entitlements above apply fully. The 24×7 phone access from Premium remains active; this upgrade adds the one-hour SLA, dedicated CSM, and Priority RMA eligibility on top.
FortiGateRugged 35D units are commonly found protecting electric utility substations, remote SCADA links, and critical manufacturing network segments. In those environments, a four-hour critical response window can conflict with operational procedures that require security issues on perimeter devices to be acknowledged faster. This upgrade is also useful for organizations that are evaluating the value of Elite-level coverage for the first time on a specific ruggedized device before committing to it across a fleet at the next renewal cycle.
Purchase at DataCenter360.ca and receive the registration key by email within 0 to 1 business days. Activate at support.fortinet.com on the FortiGateRugged 35D serial number carrying the active Premium contract. Fortinet verifies Premium eligibility before applying the Elite delta. The one-year upgrade term begins on activation and runs independently of the Premium contract term, though aligning end dates at renewal simplifies ongoing support management.
DataCenter360.ca carries FortiCare licenses for legacy Fortinet rugged appliances and fulfills orders electronically, typically within the same business day. If you have questions about the Premium prerequisite or want to confirm that the FortiGateRugged 35D serial number is eligible before ordering, DataCenter360.ca can assist.
FC-10-R035D-204-02-12 requires FortiCare Premium (FC-10-R035D-247-02-12 or an equivalent Premium contract) to be active on the FortiGateRugged 35D. Without an active Premium contract on the same serial number, Fortinet will not allow activation of this upgrade key. If Premium is not active, purchase FC-10-R035D-284-02-12 instead, which is a standalone Elite contract with no Premium prerequisite.
When a Severity 1 (critical production-down) case is opened with Fortinet TAC under an Elite contract, a support engineer responds with an initial contact within one hour, 24 hours a day, 7 days a week. The SLA covers initial response time, not time to resolution. Once engaged, TAC works with the customer until the issue is resolved or a workaround is in place.
FC-10-R035D-204-02-36 (3-year) and FC-10-R035D-204-02-60 (5-year) exist in Fortinet’s catalog but are currently out of stock. The one-year FC-10-R035D-204-02-12 is the available term. Contact DataCenter360.ca if you need to be notified when multi-year upgrade terms become available again.
When the one-year upgrade term expires, the device returns to FortiCare Premium coverage for the rest of the Premium contract period. Elite-specific entitlements such as the one-hour SLA and dedicated CSM are no longer active until the upgrade is renewed. Renew FC-10-R035D-204-02-12 before the term ends to avoid any gap in Elite coverage.
A similar upgrade SKU (FC-10-R030D-204-02-12) is available for the FortiGateRugged 30D. The entitlements and upgrade mechanics are the same; only the supported hardware model differs. Each upgrade key is model-specific and will only activate on the matching hardware serial number.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGateRugged-35D |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-R035D-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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