Fortinet FortiGateRugged 60F-3G4G 4-Hour Priority RMA, 3-Year (FC-10-F60FI-211-02-36)

SKU: FC-10-F60FI-211-02-36

Original price was: CAD$2,007.87.Current price is: CAD$1,619.25.

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FC-10-F60FI-211-02-36 is a 3-year Priority RMA subscription for the FortiGateRugged 60F-3G4G, providing 4-hour advance hardware replacement. Requires FortiCare Premium or Elite. Worldwide e-delivery.
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Product description

Three-year coverage aligns well with the maintenance and procurement cycles common in industrial deployments. The FortiGateRugged 60F-3G4G handles network security in environments that were not designed with IT downtime in mind. This 3-year Priority RMA subscription keeps advance hardware replacement available through a mid-term operational period without requiring annual renewals.

What This Subscription Covers

The FC-10-F60FI-211-02-36 adds Priority RMA with 4-Hour Hardware Delivery to the FortiGateRugged 60F-3G4G for 3 years. When a hardware failure is confirmed through Fortinet support, Fortinet dispatches a replacement unit targeting a 4-hour delivery window. The failed unit is returned after delivery. This differs from the standard FortiCare process, where the customer ships the failed device first and waits for a replacement. Priority RMA eliminates that delay for critical deployments.

This service requires an active FortiCare Premium or FortiCare Elite contract on the same device. It cannot be attached to FortiCare Essential.

FortiCare Support Tier Comparison

Priority RMA is available as an add-on to FortiCare Premium and FortiCare Elite. The table below shows how RMA handling differs across tiers.

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Who Uses This

The FortiGateRugged 60F-3G4G is deployed in environments where a standard IT appliance would fail: pipeline monitoring stations, remote utility sites, cellular-connected infrastructure, and industrial control environments. These locations often have limited on-site technical staff. A 4-hour replacement SLA matters when re-dispatching a technician adds cost and delay. Priority RMA closes the gap between a hardware failure and restored network security.

Activation and Delivery

This is a Fortinet subscription license delivered electronically. After purchase, you receive a license key that activates within the Fortinet Support Portal (support.fortinet.com) under the registered serial number of the FortiGateRugged 60F-3G4G. No physical shipment is involved at activation. DataCenter360.ca processes orders within 1 business day.

Buying from DataCenter360.ca

DataCenter360.ca stocks and delivers Fortinet subscription licenses as an authorized Select Partner. The FC-10-F60FI-211-02-36 is a new, genuine Fortinet subscription. Electronic delivery typically completes within 1 business day of order.

What does the 4-Hour Hardware Delivery Priority RMA actually cover?
This subscription provides advance hardware replacement for the FortiGateRugged 60F-3G4G with a 4-hour delivery SLA from when the replacement is dispatched. Fortinet pre-positions spare units to meet this response time. It does not include on-site engineer visits; that requires the -212- (4-Hour Onsite) SKU. FortiCare Premium or Elite is required as a base support contract.
Does this RMA subscription work worldwide?
The subscription license itself is delivered worldwide and is valid wherever the FortiGateRugged 60F-3G4G is registered. However, the 4-hour hardware delivery SLA depends on Fortinet’s depot coverage in your region. Coverage maps are available through your Fortinet account team. For remote sites, confirm geographic availability before ordering.
Can I add 4-Hour Priority RMA to an existing FortiCare Essential contract?
No. Priority RMA add-ons require FortiCare Premium or FortiCare Elite as the base support tier. FortiCare Essential does not include advance replacement hardware, so the Priority RMA add-on cannot be attached to it. You would need to upgrade the base support tier first.
How does the 4-hour tier compare to Next Calendar Day Priority RMA?
The 4-Hour tier (-211-) targets sites where even a full day of downtime is unacceptable, such as active OT networks or cellular-connected infrastructure. The Next Calendar Day tier (-210-) provides advance replacement by the following business day and is appropriate for sites that can tolerate an overnight gap. Both tiers require FortiCare Premium or Elite.
Is the subscription term renewable?
Yes. Fortinet Priority RMA subscriptions can be renewed at the end of the term. You can renew for the same term length or switch to a different term. Renewals must be processed before the subscription expires to maintain continuous RMA coverage without a gap period.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGateRugged-60F-3G4G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F60FI-211-02-36

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