Fortinet FortiGate 700G FortiCare Elite Support, 1-Year (FC-10-G7H0G-284-02-12)

FortiCare Elite is Fortinet’s highest support tier for the FortiGate 700G, and this 1-year term puts that coverage in place for a single budget cycle. FC-10-G7H0G-284-02-12 suits teams that are deploying the FG-700G in a mission-critical role for the first time and want to verify Elite’s operational value before committing to a multi-year contract. At 12 months, the renewal window comes around quickly, which also gives procurement a natural checkpoint to assess whether the deployment scope has changed.

What it covers

FC-10-G7H0G-284-02-12 activates FortiCare Elite Support on your FortiGate 700G for 12 months. The key SLA is a 15-minute initial response for Severity 1 (critical) cases, which is the fastest response tier Fortinet publishes for this platform. Beyond that SLA, the entitlement includes 24×7 telephone access to Fortinet TAC engineers, advanced hardware replacement RMA (a replacement unit ships before you return the failed device), firmware updates and patches, access to Fortinet’s online support portal and asset management tools, extended Long-Term Support (LTS) firmware builds that allow you to stay on a stable release beyond the standard branch window, and the Elite monitoring portal for proactive device and entitlement visibility.

Who needs it

FortiCare Elite is the right level of support for any FG-700G that runs in a role where downtime has a direct financial or regulatory cost. That includes perimeter firewalls at data centers and financial institutions, segmentation points in industrial or critical infrastructure networks, and any site where a multi-hour firewall gap would trigger a compliance breach or business continuity event. If your organization has a documented Recovery Time Objective that cannot accommodate a 1-hour or longer initial response, FortiCare Elite is the only Fortinet support tier that meets it for this platform.

Activation & delivery

FC-10-G7H0G-284-02-12 is an electronic license with no geographic restriction. After your order is confirmed, DataCenter360.ca sends your Fortinet contract file and registration instructions by email. You register the entitlement to your FG-700G serial number in the Fortinet Support Portal. The 24×7 TAC contact path and Elite monitoring portal activate immediately on successful registration. No hardware ships. The 12-month term begins on the registration date, so align registration with your intended go-live if timing matters for your support window.

One service vs the bundle

FC-10-G7H0G-284-02-12 is a support contract, not a security bundle. FortiCare Elite (svc code 284) covers TAC support, RMA, firmware access, and the Elite monitoring portal. It does not include FortiGuard security subscriptions such as IPS, AV, Web Filter, or Application Control. If your FG-700G already has active FortiGuard feeds, adding this Elite contract upgrades the support tier without duplicating the security layer. Compared to FortiCare Premium, Elite adds the 15-minute Severity 1 response (Premium targets 1 hour), the Elite monitoring portal, and extended LTS firmware access. Both Premium and Elite include 24×7 telephone support and advanced hardware replacement RMA. Fortinet’s Essential tier includes neither.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. For teams evaluating Elite before a longer commitment, the 1-year term on FC-10-G7H0G-284-02-12 is available for direct purchase on this page. If your procurement process requires a formal quote for purchase order approval, use the Request a Quote link and include your FG-700G serial number so we can confirm co-term eligibility with any existing Fortinet contracts. Electronic delivery means you receive your license files by email within one business day of payment confirmation.

Frequently asked questions