Original price was: CAD$641.69.CAD$517.49Current price is: CAD$517.49.
United States (US) Authorized DistributorWhen a FortiWiFi 30G fails at a site without local IT staff, getting a replacement box isn’t enough — someone has to install it. The FC-10-FW30G-212-02-12 dispatches both a replacement unit and a certified Fortinet engineer within four hours of confirmed failure. Hardware and hands arrive together, reducing the window from failure to full restoration to the minimum possible.
The 1-Year 4-Hour Hardware and Onsite Engineer Priority RMA is an add-on to your FortiCare Premium or Elite contract. When Fortinet confirms a hardware failure, two things happen in parallel: a courier heads to your site with a replacement FortiWiFi 30G, and a certified engineer is dispatched separately. Both arrive within four hours. The engineer racks and cables the replacement unit, restores configuration if possible, and departs with the defective hardware if requested. Coverage runs 24x7x365, including weekends and holidays.
This tier is built for deployments where a hardware swap isn’t something the on-site team can handle. Typical examples: a small retail location with no dedicated IT personnel, a remote branch where the nearest qualified technician is two hours away, or a healthcare site where firewall installation requires certified staff to meet compliance requirements. If your FortiWiFi 30G sits in a wiring closet that’s only accessed by a facilities team, the engineer component means the failure resolves itself without calling in IT from headquarters.
It’s also appropriate for organizations with strict change management processes: the Fortinet engineer handles the hardware swap, reducing the risk of misconfiguration during a high-pressure recovery.
This service is an electronically delivered subscription. Your license key arrives by email within one business day of purchase. Register it in the Fortinet Support Portal against the FortiWiFi 30G serial number; the one-year term begins immediately. An active FortiCare Premium or Elite base contract on the same device is required — Essential contracts are not eligible for any Priority RMA add-ons.
Priority RMA add-ons are exclusive to FortiCare Premium and Elite subscribers. The table shows what each base tier includes:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
If your site has staff capable of swapping the unit, the FC-10-FW30G-211-02-12 (4-Hour Hardware Delivery only) covers the hardware response at a lower cost point. This -212- option is for sites where installation support is needed. Both carry the same four-hour commitment and 24×7 coverage. The choice comes down to whether your team can handle the physical installation.
DataCenter360.ca is a Fortinet Select Partner and MSSP. We sell the FC-10-FW30G-212-02-12 at the authorized channel price, fully electronically. License delivery within one business day, no shipping, no handling fees. If you’re unsure whether your site falls within Fortinet’s engineer dispatch coverage area, reach out before ordering and we’ll help confirm.
The engineer racks and cables the replacement FortiWiFi 30G at your location and configures it to restore connectivity. They typically work from the last-known configuration backup or restore the device to a baseline state. The engineer also takes the defective unit when they leave, if requested. The scope of configuration work can vary; discuss specific requirements with Fortinet support when opening the RMA case.
The courier and engineer are dispatched simultaneously but travel independently and may arrive within minutes of each other rather than exactly simultaneously. Both are committed to a four-hour on-site arrival window from the time Fortinet confirms the failure. In practice, delivery logistics mean one may arrive slightly before the other.
On-site engineer availability depends on Fortinet’s geographic coverage, which is more restricted than standard courier delivery. Major metropolitan areas are typically covered; rural and remote locations may not have an engineer available within four hours. Check Fortinet’s service availability page or contact DataCenter360.ca to confirm coverage for your specific address before purchasing.
You need both. The FC-10-FW30G-212-02-12 is a Priority RMA add-on that requires an active FortiCare Premium or Elite base contract on the same device. It cannot be purchased as a standalone service. If you don’t currently have FortiCare Premium on your FortiWiFi 30G, you’ll need to add that first.
The FC-10-FW30G-211-02-12 sends a replacement unit by courier within four hours; your team installs it. This FC-10-FW30G-212-02-12 adds a certified Fortinet engineer to that response, arriving at the same time to handle installation. If local IT staff are available and capable, the -211- is the more economical choice. If the site is unstaffed or the installation requires certified expertise, the -212- eliminates that gap.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-30G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FW30G-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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