Original price was: CAD$1,925.71.CAD$1,552.99Current price is: CAD$1,552.99.
Authorized Partner for United States (US)Remote and lightly staffed sites need a different kind of hardware recovery plan. The FC-10-FW30G-212-02-36 covers three years of combined courier and engineer response: when the FortiWiFi 30G fails, Fortinet dispatches both a replacement unit and a certified engineer to your site, both committed to a four-hour arrival window. No IT escalation required, no waiting for HQ to send someone out.
The 3-Year 4-Hour Hardware and Onsite Engineer Priority RMA is an add-on to an active FortiCare Premium or Elite contract. On confirmed failure, a courier delivers a replacement FortiWiFi 30G while a certified engineer travels to your site independently. Both arrive within four hours. The engineer installs the replacement, restores connectivity, and leaves with the failed unit if requested. Coverage is 24x7x365, including weekends and holidays — the three-year term runs continuously without annual renewals.
This is a natural fit for organizations managing multiple FortiWiFi 30G locations across a region, where sending a technician from a central office to any given branch could take longer than four hours. Healthcare clinics, retail chains, and education campuses where IT resources are centralized rather than distributed commonly use this tier. Three years avoids the annual renewal overhead across potentially dozens of sites and locks in consistent coverage.
It’s also useful for compliance-sensitive environments where hardware swaps must be performed by a certified technician for audit trail purposes — the engineer’s dispatch is documented through Fortinet’s support process.
This subscription is delivered electronically. You receive a license key by email within one business day of your order. Register the key in the Fortinet Support Portal against the FortiWiFi 30G serial number; the three-year term activates immediately. The underlying FortiCare Premium or Elite base contract must be active and coterminous (or exceed) the Priority RMA term.
This add-on is available exclusively to FortiCare Premium and Elite subscribers. The table below summarizes the base tier differences:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
If your branch sites have staff capable of swapping in a replacement unit, the FC-10-FW30G-211-02-36 (4-Hour Hardware Delivery, 3-Year) provides the same response time at a lower cost — only the unit is dispatched. This -212- option is for situations where installation support is needed at the same time as the hardware. Both provide the same four-hour courier window and 24×7 coverage.
DataCenter360.ca is a Fortinet Select Partner serving organizations worldwide. The FC-10-FW30G-212-02-36 is sold at the authorized channel price and delivered fully electronically within one business day. If you’re planning to deploy this service across multiple FortiWiFi 30G locations, contact us to discuss multi-unit ordering and confirm that each site address falls within Fortinet’s engineer dispatch coverage area.
Yes. Both the courier with the replacement FortiWiFi 30G and the certified engineer are dispatched simultaneously and committed to a four-hour on-site arrival window from the time Fortinet confirms the hardware failure. They travel separately and may arrive within minutes of each other, but both are bound to the same four-hour SLA.
No. Each Priority RMA license key is tied to a single device serial number. For multi-site deployments, you need one FC-10-FW30G-212-02-36 license per FortiWiFi 30G unit. Contact DataCenter360.ca for multi-unit pricing if you’re covering several locations.
Priority RMA is registered to a device serial number, not a physical address, but the registered site address on file with Fortinet determines dispatch logistics. If the device moves to a new location, update the site address in the Fortinet Support Portal to ensure the courier and engineer are dispatched correctly. Coverage area eligibility at the new location should also be confirmed.
The engineer’s primary role is to rack, cable, and restore basic connectivity using the existing configuration backup. Complex policy tuning or full reconfiguration from scratch typically falls outside the standard RMA engineer scope. Work with Fortinet support when opening the case to clarify expectations and ensure configuration backup files are accessible before the engineer arrives.
On-site engineer coverage is more geographically restricted than hardware courier delivery. While courier delivery covers a wide range of countries, engineer dispatch is subject to regional availability and local Fortinet partner capacity. Fortinet maintains a service availability page, and DataCenter360.ca can help verify coverage for your specific country and site address before you purchase.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-30G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FW30G-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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