Fortinet FortiWiFi 81F-2R-3G4G-POE Secure RMA Service, 1-Year (FC-10-W81FD-301-02-12)

Decommissioning or returning a failed FortiWiFi 81F-2R-3G4G-POE through standard RMA means the device leaves your custody before the storage media is cleared. For networks in regulated industries, that is a compliance risk. FC-10-W81FD-301-02-12 adds Fortinet’s Secure RMA Service for 1 year, ensuring that any replacement request for this device includes certified secure destruction of the failed unit on-site before it ships back.

What Secure RMA Covers

Fortinet’s Secure RMA Service is an add-on to your base FortiCare support contract. When a covered device fails and an RMA is initiated under FortiCare Premium or Elite, Secure RMA extends the process to require that the failed unit’s storage is cryptographically wiped or physically destroyed and certified before the device leaves the customer site. This satisfies data-at-rest policies for industries where hardware leaving the premises without media sanitization would trigger an audit finding.

Secure RMA applies to the FortiWiFi 81F-2R-3G4G-POE’s onboard storage (configuration, logs, certificates, any locally cached data). It does not replace FortiCare Premium or Elite — it requires one of those as the base support layer. Without an active FortiCare Premium or Elite contract, Secure RMA cannot be activated or used.

Support Levels and RMA Context

The table below shows how FortiCare tiers handle hardware replacement. Secure RMA is a layer that adds certified secure destruction on top of the replacement process available under Premium or Elite.

Who Needs Secure RMA

Secure RMA is most relevant for networks operating under frameworks that mandate media sanitization before hardware disposal: PCI DSS, HIPAA, SOC 2, NIST 800-88, and various government/defense standards. Branch offices of financial institutions, healthcare clinics, and government agencies running FortiWiFi 81F-2R-3G4G-POE at distributed sites benefit from a documented chain-of-custody that Secure RMA provides when hardware replacement is needed.

For networks without these compliance requirements, the standard Priority RMA options (210 or 211) deliver fast hardware replacement without the secure destruction process.

Activation and Delivery

FC-10-W81FD-301-02-12 is delivered electronically to any country within 0 to 1 business days of purchase. Register the contract in the FortiCare portal at support.fortinet.com and associate it with your FortiWiFi 81F-2R-3G4G-POE serial number. The service becomes active immediately upon registration. No hardware ships at purchase — the service only activates when an RMA event occurs.

This subscription covers 1 year from the registration date. Ensure your base FortiCare Premium or Elite contract covers the same or a longer period.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP authorized to sell FortiCare services for customers across Canada. Secure RMA subscriptions are processed the same business day. If your compliance framework requires Secure RMA across multiple FortiWiFi devices at different branch sites, we can coordinate the licensing and registration for all units under one order.