Fortinet FortiWiFi 81F-2R-3G4G-POE 4-Hour Hardware and On-Site Engineer Service, 5-Year (FC-10-W81FD-212-02-60)

A FortiWiFi 81F-2R-3G4G-POE at a remote site can be the only security device between that location and everything else on the network. When it fails, waiting two or three days for a replacement unit is not a neutral event. FC-10-W81FD-212-02-60 adds 4-Hour Hardware Replacement and On-Site Engineer service for 5 years, putting a replacement device and a certified technician at the site within four hours of an RMA being filed.

What 4-Hour Hardware and On-Site Engineer Covers

This Priority RMA service (FC code -212-) delivers the most comprehensive hardware replacement option available under FortiCare. When a covered device fails:

• A replacement FortiWiFi 81F-2R-3G4G-POE ships within 4 hours of Fortinet’s technical support team confirming the hardware failure
• A Fortinet-authorized on-site engineer is dispatched to install the replacement unit, restore configuration, and confirm the device is operational
• The failed unit is collected at the same visit, so you do not need to manage return logistics

This service requires an active FortiCare Premium or Elite contract on the same device. The -212- Priority RMA cannot be used with FortiCare Essential alone.

FortiCare Support Levels and RMA Options

The table below shows how FortiCare tiers handle hardware replacement. The -212- service is a Priority RMA add-on on top of Premium or Elite, adding the 4-hour SLA and on-site engineer.

Who Buys This

4-Hour On-Site RMA is used at sites where manual intervention to swap and reconfigure a firewall is impractical: remote branch offices without on-site IT staff, retail locations with limited technical resources, manufacturing floor networks where production downtime has direct financial impact, and regulated environments requiring documented service delivery timelines.

If on-site engineer dispatch is not required but 4-hour hardware replacement still matters, the -211- service (FC-10-W81FD-211-02-xx) covers 4-Hour Hardware Delivery without an engineer. If next-calendar-day hardware replacement is acceptable, the -210- series is a lower-cost option.

Activation and Delivery

FC-10-W81FD-212-02-60 is an electronic license delivered worldwide within 0 to 1 business days. Register it in the FortiCare portal at support.fortinet.com alongside your FortiCare Premium or Elite contract and link both to the FortiWiFi 81F-2R-3G4G-POE serial number. The service term begins on registration date and covers 5 years.

At the time of RMA, Fortinet’s support team confirms hardware eligibility, dispatches the replacement, and coordinates the on-site engineer visit. Ensure your contact information and site address are current in the FortiCare portal to avoid delays in engineer dispatch.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP processing FortiCare service orders for customers across Canada. Subscription licenses are delivered the same business day. For distributed deployments where you need 4-Hour On-Site RMA across multiple FortiWiFi 81F-2R-3G4G-POE units at different branch sites, we can handle multi-device licensing under a single purchase order.