Original price was: CAD$465.38.CAD$375.30Current price is: CAD$375.30.
Authorized Partner for United States (US)A three-year FortiCare Elite contract for the FortiGate 30G (FC-10-FG30G-284-02-36) means the same 15-minute critical-issue response is locked in for 36 months without an annual renewal cycle. For IT teams running the FortiGate 30G as a production perimeter firewall, removing the expiry risk from a three-year window is often worth more than the flexibility of a shorter term.
FortiCare Elite is Fortinet’s top support tier for hardware appliances. On the FortiGate 30G for three years it includes:
This product is the Elite tier. Here’s how all three tiers compare on a FortiGate appliance:
| Essential | Premium | Elite | |
|---|---|---|---|
| Critical-issue response | Web, next business day | 1 hour (24×7) | 15 minutes (24×7) |
| Technical support access | Web portal only | 24×7 telephone & web | 24×7 telephone & web |
| Hardware RMA | Next business day | Next business day | Next business day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Multi-year contracts are common in environments where the firewall will stay in service for the foreseeable future. A three-year Elite term works well for a managed service provider locking in consistent SLAs across a client base, a finance-controlled IT budget that prefers support costs set for the life of the asset, or an operations team that wants to eliminate the risk of a lapsed contract if a renewal slips in a busy month. Three-year pricing typically comes in below three separate 1-year purchases.
License only, no hardware. DataCenter360.ca delivers the activation details electronically within one business day of purchase. Registration happens at support.fortinet.com by linking the license to the FortiGate 30G serial number. All three years of Elite support activate immediately from registration. The subscription works worldwide, regardless of where the FortiGate is deployed.
This subscription improves the support response tier. It does not add FortiGuard security feeds like IPS, antivirus, or web filtering. If you need FortiGuard services alongside the support upgrade, the UTP and Enterprise bundles for the FortiGate 30G combine FortiCare Premium with the full FortiGuard feed set in a single subscription. FortiCare Elite is the right pick when your FortiGuard licensing is already in place and support response time is the only gap to close.
Orders placed at DataCenter360.ca are processed the same day, and electronic delivery means the license arrives within one business day. As a Fortinet Select Partner and MSSP, DataCenter360.ca can also assist with registration questions or multi-unit ordering for organizations managing several FortiGate devices. For a 3-year contract starting at a specific date, ordering close to the current contract expiry ensures the new term starts without a gap.
Coverage is identical. The 3-year contract locks in the Elite support tier continuously for 36 months without requiring an annual renewal. This removes the risk of a support gap if a renewal is delayed, and 3-year pricing is typically more cost-effective than three separate annual contracts.
For Priority 1 (system down) and Priority 2 (critical function impaired) cases opened via the Fortinet support portal, a FortiCare Elite contract commits Fortinet to making first contact within 15 minutes, 24 hours a day, 7 days a week. Priority 3 and Priority 4 cases receive a 2-hour initial response.
Yes. Standard next-business-day RMA is included. If you need accelerated hardware replacement beyond NBD, the Priority RMA add-on (FC-10-FG30G-210-02-36) can be purchased separately. Both FortiCare Premium and Elite are eligible for the Priority RMA add-on.
FortiCare contracts are tied to a specific appliance serial number. If the unit is replaced under an RMA case, Fortinet typically handles the service transfer as part of that case. For resale or other ownership changes, contact Fortinet support or DataCenter360.ca to confirm the transfer process.
Worldwide. FortiCare support licenses are not region-locked. The subscription activates at support.fortinet.com and applies to the registered serial number regardless of where the hardware is deployed.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-30G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FG30G-284-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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