Original price was: CAD$16,273.30.CAD$12,847.34Current price is: CAD$12,847.34.
Authorized Partner for United States (US)Keeping a data center firewall under the highest support tier is a straightforward risk decision. Three years of FortiCare Elite on the FortiGate 400F-DC means one-hour critical response, next-business-day hardware replacement, and access to the Elite portal — without renegotiating support every twelve months.
FortiCare Elite is Fortinet’s top support tier. For the FortiGate 400F-DC, it includes:
This product provides FortiCare Elite — the highest tier. Below is how the three FortiCare tiers compare for the FortiGate 400F-DC.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| 24/7 critical-issue response SLA | Next business day | 1 hour | 1 hour |
| Telephone support | — | ✓ | ✓ |
| Hardware replacement (RMA) | Return & replace | Next business day | Next business day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware updates, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This SKU suits teams running the 400F-DC as a primary data center firewall where any unplanned downtime has a measurable cost. It’s also the right choice for environments with compliance or audit requirements that mandate documented SLA commitments, or for organizations that delay firmware upgrades and rely on Fortinet’s extended LTS windows to avoid forced transitions.
After purchase, the license entitlement is delivered electronically — typically within 0–1 business days — to the email address on the order. Activation is done through the FortiCare support portal (support.fortinet.com) or directly from the FortiGate GUI under System > FortiGuard. No shipping or physical installation is required.
If you’re buying a new FortiGate 400F-DC alongside support, the Enterprise or UTP hardware bundle includes FortiCare Premium and FortiGuard services in one SKU. Standalone FortiCare Elite is best for existing 400F-DC deployments where the hardware is already in place and the team needs to renew or upgrade coverage to the Elite tier independently. If full-stack FortiGuard threat intelligence matters, pairing this SKU with the matching UTP or Enterprise subscription covers both angles.
DataCenter360.ca is a Fortinet Select Partner and issues license confirmations the same business day on most orders. We’re available to answer pre-sales questions about which support tier best fits a planned deployment or renewal schedule.
Both tiers include 24/7 support with a 1-hour critical-issue response and next-business-day hardware RMA. FortiCare Elite adds the Elite monitoring portal and extended Long-Term Support, which provides Fortinet-backed firmware stability beyond the standard support window. For teams that maintain long firmware cycles or need the Elite portal dashboards, Elite is the appropriate tier.
No. FortiCare Elite is a support and RMA contract. FortiGuard services — IPS, Application Control, Web Filtering, Antivirus, and similar threat feeds — are sold separately or as part of a bundle SKU (UTP, ATP, Enterprise). If you need both, pair this with the matching FortiGuard subscription for the 400F-DC.
Yes. Fortinet offers a dedicated Premium-to-Elite upgrade SKU (FC-10-FD4H0-204-02-XX) for the 400F-DC. Applying that SKU upgrades the existing Premium entitlement to Elite for the same term without a gap in coverage. The 3-Year standalone Elite SKU on this page is for new or renewing entitlements, not upgrades from an active Premium contract.
Fortinet publishes Long-Term Support (LTS) firmware branches that receive patches and critical fixes for an extended period, typically three or more years, without requiring a feature release upgrade. FortiCare Elite includes access to these LTS branches. It’s valuable for regulated environments or production systems that need predictability: you can stay on a validated firmware version and still receive security patches rather than being forced to a new branch before you’re ready.
Each physical FortiGate requires its own FortiCare entitlement. A two-unit HA pair needs two separate FortiCare Elite subscriptions — one per device. Both should be kept on the same tier and ideally co-terminated to simplify renewal. If you’re licensing a pair, order two of the appropriate term SKU or contact us for a multi-unit quote.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-400F-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-FD4H0-284-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
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| 1 star | 0% |
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