Original price was: CAD$5,424.43.CAD$4,328.01Current price is: CAD$4,328.01.
Authorized Partner for United States (US)Some FortiGate 400F-DC deployments start with FortiCare Premium and later move to Elite as the environment matures or audit requirements change. The five-year Premium-to-Elite upgrade does that in one step — extending Elite-tier coverage over the full term without interrupting the existing entitlement.
FortiCare Premium already provides 24/7 support with a 1-hour critical-issue response and next-business-day hardware RMA. The Premium-to-Elite upgrade extends that baseline with:
All other Premium entitlements — telephone support, RMA, portal access, firmware downloads — remain active and unchanged.
This SKU is for organizations that have the FortiGate 400F-DC already covered by an active FortiCare Premium subscription and want to add Elite-tier features. Common reasons: an audit or compliance program requires Elite SLA documentation, the team wants extended LTS access to hold a validated firmware version longer, or an IT policy change mandates the top Fortinet support tier across all perimeter devices.
This is an upgrade SKU, not a standalone support contract. It requires an existing, active FortiCare Premium entitlement on the FortiGate 400F-DC. If the device is not currently covered by Premium, you’ll need to purchase FortiCare Elite directly (FC-10-FD4H0-284-02-XX) rather than this upgrade path.
The upgrade key is delivered electronically to the email on the order, typically within 0–1 business days. Activation is done through the FortiCare support portal (support.fortinet.com) by applying the key to the registered device. The upgrade takes effect immediately on the existing Premium entitlement — no coverage gap and no re-registration required.
DataCenter360.ca processes FortiCare upgrade keys the same business day in most cases. If you’re managing a fleet of FortiGate units and want to align upgrade and renewal dates across devices, our team can help coordinate the order before submission.
Yes. The Premium-to-Elite upgrade (FC-10-FD4H0-204-02-XX) requires an active FortiCare Premium entitlement already on the device. If your current coverage has lapsed or you don’t have Premium, purchase the standalone FortiCare Elite SKU (FC-10-FD4H0-284-02-XX) instead, which does not require a prerequisite.
The two main additions are the Elite monitoring portal (centralized device health dashboards and compliance reporting) and extended Long-Term Support access for firmware branches. Core support features — 24/7 telephone support, 1-hour critical response SLA, next-business-day RMA, and portal/firmware access — are already included in Premium and remain unchanged after the upgrade.
The upgrade term should align with or extend past the remaining Premium term. Applying a 5-Year upgrade to a Premium contract that expires in less than 5-Year will carry the Elite features through the original expiry and then require a separate renewal. For clean co-termination, it’s simpler to align the upgrade term with the Premium term. Contact us if you need help matching the terms.
Each physical unit in the HA pair holds its own FortiCare entitlement, so each requires a separate upgrade SKU. For a two-unit HA pair, order two upgrade keys and apply one per device. Both units should ideally run the same FortiCare tier to avoid inconsistent support coverage across the cluster.
This is a support contract upgrade only — it covers hardware RMA, critical-issue response SLA, and portal access. FortiGuard threat intelligence services (IPS signatures, Web Filtering, Antivirus, etc.) are separate FortiGuard subscriptions. If the goal is full-stack coverage, pair the support tier with the appropriate FortiGuard subscription for the 400F-DC.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-400F-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-FD4H0-204-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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