Fortinet FortiGate 50G FortiCare Premium, 1-Year (FC-10-GT50G-247-02-12)

When a FortiGate 50G at a remote site goes down, waiting until the next business day for an initial case response is not always acceptable. FC-10-GT50G-247-02-12 keeps the appliance under FortiCare Premium for one year, giving the support team a direct line to Fortinet TAC and a 2-hour window to get a Severity-1 issue acknowledged and moving toward resolution.

What FortiCare Premium Covers

FortiCare Premium is the mid-tier Fortinet support contract. It includes 2-hour response for critical cases, direct telephone access to Fortinet engineers, next-business-day hardware replacement via RMA, firmware update access, and full Fortinet support portal access throughout the contract term. This subscription is specific to the FortiGate 50G (license prefix GT50G) and applies only to that device’s serial number.

FortiCare Tier Comparison

The table below shows how FortiCare Premium compares to Essential and Elite for the FortiGate 50G and other FortiGate-family appliances:

Who Buys This

This annual subscription fits two common scenarios: organizations purchasing a FortiGate 50G hardware-only unit and adding support separately from a service bundle, and teams renewing only the FortiCare component when their FortiGuard bundle renews on a different cycle. It also suits environments where a 1-year commitment is preferred before evaluating whether a 3-year or 5-year term makes sense for the device’s expected lifespan at that location.

Activation and Delivery

FC-10-GT50G-247-02-12 is delivered as an electronic license key by email after your order is processed. Log into the Fortinet Support portal, register the key under the FortiGate 50G serial number, and the FortiCare Premium entitlement activates immediately. There is no physical shipment, no regional restriction, and delivery typically happens within the same business day. The license is sold and activated worldwide.

FortiCare Premium vs. the Bundle Subscriptions

This SKU covers TAC support, hardware replacement, and firmware updates. It does not include FortiGuard threat intelligence such as IPS, web filter, antivirus, or other FortiGuard components. If you need both support and FortiGuard services for the FortiGate 50G, consider the UTP or Enterprise bundle subscriptions for the GT50G model. Alternatively, if you need a longer support commitment, the 3-year (FC-10-GT50G-247-02-36) and 5-year (FC-10-GT50G-247-02-60) options reduce annual renewal overhead.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP selling FortiCare and FortiGuard licenses for the full Fortinet product line. Licenses are purchased through official Fortinet channels and delivered electronically to customers in Canada and worldwide. If you manage multiple FortiGate 50G units, the team can assist with bulk ordering or co-terming renewal dates across devices to keep them in the same support window.