Fortinet FortiGate 50G-5G FortiCare Elite, 3-Year (FC-10-F50G5-284-02-36)

When the FG-50G-5G was purchased on a 3-year hardware commitment, matching the FortiCare term to that cycle is the logical move. FC-10-F50G5-284-02-36 delivers Elite-tier support for exactly three years — 24×7 telephone access, 15-minute critical issue response, and hardware replacement shipped before the failed unit is returned. At the end of the term, the appliance is typically due for review anyway, so there is no awkward gap between support expiry and replacement planning.

What FortiCare Elite Covers on Your FG-50G-5G

FortiCare Elite is a pure-support subscription. It does not add FortiGuard threat intelligence or content inspection — those come from UTP or Enterprise bundles. What this SKU provides:

• 15-minute initial response for Priority 1 (critical) issues, 24×7×365
• 24×7 telephone and web case support
• Advanced replacement hardware RMA shipped next business day
• Priority RMA included (not a charged add-on)
• Extended LTS firmware branches and Elite monitoring portal access

FortiCare Tier Comparison

This product provides FortiCare Elite level support for the FortiGate 50G-5G.

Who Buys FortiCare Elite for 3 Years

Three-year Elite coverage fits organizations aligning support contracts to hardware purchase cycles, or those working within a 3-year budget planning window. Managed service providers managing FG-50G-5G deployments at remote sites often choose 3-year Elite to match service-level agreements with their clients. The 5G cellular capability of the FG-50G-5G makes it a common choice for primary or backup WAN at locations where downtime triggers service-credit penalties — a situation where the 15-minute response and next-day RMA are worth the step up from Premium.

Activation & Delivery

This is an electronic license. After purchase, DataCenter360.ca sends the registration code by email, typically within one business day. Activation is done through the Fortinet Support Portal by associating the code with the FG-50G-5G serial number. The license is valid worldwide — no physical shipment involved.

FortiCare Elite vs. a FortiGuard Bundle

The UTP and Enterprise bundles for the FG-50G-5G include FortiGuard security services and a FortiCare Premium support entitlement. If your team has already deployed a FortiGuard bundle and wants to step the support tier to Elite, this standalone FortiCare Elite subscription runs alongside the bundle. The two operate independently and can be active on the same appliance simultaneously.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This SKU ships as a digital registration code with no hardware component. Orders placed during business hours are typically fulfilled the same day. If you have questions about coverage start dates, multi-unit licensing, or co-terming with an existing FortiGuard subscription, the team is available before and after purchase.