Fortinet FortiGate 50G-5G FortiCare Elite, 1-Year (FC-10-F50G5-284-02-12)

SKU: FC-10-F50G5-284-02-12

Original price was: CAD$508.17.Current price is: CAD$409.82.

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Fortinet FortiGate 50G-5G FortiCare Elite 1-Year subscription (FC-10-F50G5-284-02-12) — full Elite coverage with Priority RMA and 15-minute critical response for your FG-50G-5G. Electronic delivery worldwide.
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Product description

Not every deployment runs on a multi-year planning cycle. Annual FortiCare Elite for the FG-50G-5G gives you a full calendar year of Priority 1 response at 15 minutes, Priority RMA included, and 24×7 telephone access — with the option to renew, downgrade, or change direction at the 12-month mark. FC-10-F50G5-284-02-12 is also the natural starting point when you want to evaluate Elite coverage before committing to a longer term.

What FortiCare Elite Covers on Your FG-50G-5G

FortiCare Elite is the top support tier for Fortinet hardware. On the FG-50G-5G, it covers:

  • 15-minute initial response for critical issues (Priority 1), available 24×7×365
  • 24×7 telephone and web support with unlimited case volume
  • Advanced replacement RMA shipped next business day — Priority RMA is included in Elite, not a charged extra
  • Extended LTS firmware branches and access to the Elite monitoring portal

FortiCare Tier Comparison

This product provides FortiCare Elite level support for the FortiGate 50G-5G.

Feature Essential Premium Elite
Critical-issue initial response Next business day 2 hours (24×7) 15 minutes (24×7)
Telephone support hours 8×5 24×7 24×7
Hardware RMA type Return-to-factory (7–10 days) Advanced replacement Advanced replacement
Priority RMA (next-business-day) Add-on available ✓ Included
Firmware, portal & tools access
Extended LTS support & Elite monitoring portal

Who Buys FortiCare Elite for 1 Year

Annual Elite coverage fits organizations on fiscal-year procurement cycles, those bridging between hardware generations, and deployments where the FG-50G-5G is scheduled to be replaced or redeployed at the 12-month mark. Managed service providers that inherit existing hardware from new clients sometimes buy 1-year Elite to bring a device up to a consistent support standard without committing to a longer term on equipment with an uncertain remaining service life. The cellular capability of the FG-50G-5G also makes it a candidate for temporary site deployments where the appliance will be redeployed rather than retired.

Activation & Delivery

This is an electronic subscription license. DataCenter360.ca sends the registration code by email after order confirmation, typically the same business day. Activation is performed through the Fortinet Support Portal by tying the code to the FG-50G-5G serial number. Coverage is valid worldwide.

FortiCare Elite vs. a FortiGuard Bundle

The 1-year FortiCare Elite covers hardware support. FortiGuard threat protection requires a separate license — UTP, Enterprise, or individual service SKUs. Both can be active simultaneously, and many FG-50G-5G deployments carry an Enterprise bundle for security plus Elite on the support side. If you want to combine them into one SKU, ask DataCenter360.ca about combined Elite bundle pricing for this model.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers globally. FC-10-F50G5-284-02-12 is digital-only, so order processing is fast. If you are comparing 1-year vs. multi-year Elite pricing per year, or need to co-term with an existing FortiGuard subscription, the team can run through the numbers before you check out.

Does FortiCare Elite start immediately when I activate the license?
Yes. Coverage begins on the activation date you enter in the Fortinet Support Portal. For a 1-year term, it expires 12 months from that date. If you activate it the day the hardware goes live, the support and the hardware lifecycle start in sync.
Is the 15-minute response time guaranteed for all case types, or only Priority 1?
The 15-minute initial response under FortiCare Elite applies to Priority 1 critical cases. Lower-priority cases have response targets set by case type and severity per Fortinet’s support policies. For truly critical outages affecting production traffic, Priority 1 designation ensures the fastest possible engagement.
Can I co-term this 1-year Elite with an existing FortiGuard license mid-cycle?
Yes. FortiCare Elite runs on its own start and end date, independent of FortiGuard subscriptions. You can activate it at any point during the FG-50G-5G’s lifecycle. If you want both to expire on the same date for simplified renewals, DataCenter360.ca can help calculate a co-term purchase.
What is included in the Priority RMA that comes with FortiCare Elite?
Priority RMA provides next-business-day advanced replacement: Fortinet ships a replacement FG-50G-5G before you return the failed unit. This is particularly useful for remote or cellular-connected sites where an overnight replacement avoids extended downtime on the 5G link.
Can I renew to another 1-year term, or upgrade to a multi-year term at renewal?
Both options are available. You can renew annually (FC-10-F50G5-284-02-12) or switch to a 3-year (FC-10-F50G5-284-02-36) or 5-year (FC-10-F50G5-284-02-60) term at renewal. DataCenter360.ca can provide renewal quotes before your current term ends.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-50G-5G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F50G5-284-02-12

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