Original price was: CAD$305.32.CAD$246.22Current price is: CAD$246.22.
Authorized Partner for United States (US)Running FortiCare Premium on your FG-50G-5G and need the faster SLA? FC-10-F50G5-204-02-36 upgrades that Premium coverage to Elite for three years — moving critical-issue initial response from 2 hours to 15 minutes and including Priority RMA without a separate purchase order. For a cellular-dependent branch where hardware failure means a WAN outage, that shift from “eligible add-on” to “included entitlement” is the practical difference between next-day resolution and a drawn-out freight process. Requires active FortiCare Premium on the same device serial number.
FC-10-F50G5-204-02-36 activates as an add-on to an existing FortiCare Premium contract. Once registered, the device’s support level becomes Elite for the duration of the upgrade term. Specific changes from Premium to Elite:
This product upgrades your FG-50G-5G to FortiCare Elite level support.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 2 hours (24×7) | 15 minutes (24×7) |
| Telephone support hours | 8×5 | 24×7 | 24×7 |
| Hardware RMA type | Return-to-factory (7–10 days) | Advanced replacement | Advanced replacement |
| Priority RMA (next-business-day) | — | Add-on available | ✓ Included |
| Firmware, portal & tools access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Three years is the most common match for organizations that purchased a 3-year FortiCare Premium with the FG-50G-5G hardware and are now stepping up the support tier. It also suits managed service providers that standardize on 3-year support cycles for client hardware, where a faster critical-response SLA becomes part of the service contract renewal. The 5G model is often deployed at retail branches or distributed field sites — places where hardware failure means a cellular WAN outage, and next-day RMA under Elite matters considerably more than at a site with redundant links.
This is an electronic license. After purchase from DataCenter360.ca, the registration code is delivered by email, typically within one business day. Activation requires an existing FortiCare Premium contract on the FG-50G-5G serial number and is completed through the Fortinet Support Portal. No physical shipment; the license is valid worldwide.
If the FG-50G-5G has no FortiCare subscription at all, the standalone FortiCare Elite 3-year SKU (FC-10-F50G5-284-02-36) is the cleaner option. The 204 upgrade is designed for devices already running Premium. When both are purchased together, the combined cost is typically comparable to buying Elite outright — DataCenter360.ca can quote the comparison for your specific quantity and configuration.
DataCenter360.ca is an authorized Fortinet Select Partner serving customers worldwide. Delivery for this SKU is fully electronic, so there is no freight delay. For multi-unit deployments upgrading several FG-50G-5G appliances across sites, a single invoice can cover all units. Contact us if you need a volume upgrade quote.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50G5-204-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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